Users are prohibited from sharing harmful, illegal, or objectionable content through Zoom, and Zoom may remove such content and terminate accounts that repeatedly violate these rules.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement grants Zoom discretion to remove content and terminate accounts for policy violations, with the scope of prohibited content defined in broad terms that give Zoom significant latitude in enforcement decisions.
Interpretive note: The document was truncated; the exact verbatim language of the acceptable use provision was not fully confirmed. The description reflects terms consistent with accessible portions of Zoom's published terms.
Zoom may remove content and terminate accounts if it determines a user has violated acceptable use standards, including through content deemed harmful, harassing, or objectionable. The broad scope of these categories means enforcement decisions involve significant discretion.
How other platforms handle this
All content on this Internet site ("the delta.com website") is owned or controlled by Delta Air Lines and is protected by worldwide copyright laws.
You agree to comply with Adyen's Acceptable Use Policy, as updated from time to time, which forms part of these Terms and Conditions. Adyen reserves the right to update the Acceptable Use Policy at any time.
You may not use the Venmo services for any illegal purpose, to send money to any person or organization on a government sanctions list, for gambling, for purchasing or selling illegal goods or services, or for any activity that violates applicable law. You may not use Venmo for commercial transactio...
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"You agree not to use the Services to upload, post, email, transmit, store, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. Zoom reserves the right to remove content that violates this policy and to terminate accounts of repeat violators.— Excerpt from Zoom's Zoom Terms of Service
REGULATORY LANDSCAPE: Content moderation obligations engage Section 230 of the Communications Decency Act in the US, which generally provides platforms immunity for third-party content moderation decisions. EU Digital Services Act (DSA) imposes transparency and due process requirements for content moderation by large online platforms. GDPR may apply to personal data processed during content moderation review. GOVERNANCE EXPOSURE: Low to Medium. The broad scope of prohibited content categories grants Zoom wide discretion in enforcement, which is standard for platform terms. The DSA imposes specific obligations on very large online platforms regarding content moderation transparency and redress mechanisms for EU users. JURISDICTION FLAGS: EU users benefit from DSA-mandated transparency reports and redress mechanisms for content moderation decisions. US users have limited regulatory recourse against content removal decisions under Section 230. Organizations using Zoom for regulated communications should assess whether Zoom's content moderation activities could affect privileged or confidential communications. CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers should assess whether content moderation policies align with their own acceptable use standards and whether Zoom's enforcement discretion creates risks for regulated or sensitive internal communications. COMPLIANCE CONSIDERATIONS: Organizations should establish internal policies governing appropriate use of Zoom that align with both Zoom's terms and applicable legal requirements. Legal privilege considerations should be assessed for any communications conducted through Zoom that may be subject to content review.
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The agreement grants Zoom discretion to remove content and terminate accounts for policy violations, with the scope of prohibited content defined in broad terms that give Zoom significant latitude in enforcement decisions.
Zoom may remove content and terminate accounts if it determines a user has violated acceptable use standards, including through content deemed harmful, harassing, or objectionable. The broad scope of these categories means enforcement decisions involve significant discretion.
ConductAtlas has identified this type of provision across 3 platforms. See the full comparison.
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