If you have a dispute with Zoom, you must resolve it through individual arbitration rather than suing in court or joining a class action lawsuit. There is a 30-day window after you agree to the terms to opt out of this requirement in writing.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement requires individual arbitration for all disputes and waives the right to participate in class action or representative proceedings, which limits the collective remedies available to users with similar grievances.
This clause requires US users to resolve disputes with Zoom through individual arbitration, waiving the right to jury trial and class action participation. Users who do not opt out within 30 days of first accepting these terms are bound by this requirement.
How other platforms handle this
You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.
Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...
THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
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"YOU AND ZOOM AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICES (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION BETWEEN YOU AND ZOOM, EXCEPT THAT EACH PARTY RETAINS THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND THE RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN A COURT OF COMPETENT JURISDICTION TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION OR VIOLATION OF A PARTY'S COPYRIGHTS, TRADEMARKS, TRADE SECRETS, PATENTS OR OTHER INTELLECTUAL PROPERTY RIGHTS. YOU ACKNOWLEDGE AND AGREE THAT YOU AND ZOOM ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.— Excerpt from Zoom's Zoom Terms of Service
REGULATORY LANDSCAPE: This provision engages the Federal Arbitration Act (FAA), which generally governs the enforceability of arbitration agreements in the US. The FTC has authority over unfair or deceptive consumer practices and has examined mandatory arbitration clauses in consumer contexts. State attorneys general in California and other states have challenged class action waivers under state consumer protection statutes; applicability varies by jurisdiction. GOVERNANCE EXPOSURE: High. The mandatory arbitration clause and class action waiver affect the dispute resolution rights of all US users. The provision includes a 30-day opt-out window, but absent active opt-out, users are bound. The enforceability of class action waivers in consumer contracts is subject to ongoing legal and regulatory scrutiny at both state and federal levels. JURISDICTION FLAGS: California (Discover Bank rule precedent, though largely superseded by AT&T Mobility v. Concepcion), EU/EEA (mandatory arbitration clauses in consumer contracts may be unenforceable under EU consumer protection directives), and any jurisdiction where arbitration agreements with consumers are subject to heightened scrutiny. The provision appears to apply to US users specifically; international users should confirm applicable dispute resolution terms. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should assess whether this clause applies to B2B agreements or only to consumer-facing terms, as business customers may have separate contractual dispute resolution mechanisms. Vendor assessments should confirm whether the arbitration forum and governing rules (AAA Consumer or Commercial Rules) are appropriate for the contract context. COMPLIANCE CONSIDERATIONS: Legal teams should ensure opt-out notifications are sent within 30 days for any deployment where arbitration waivers conflict with organizational policy or applicable law. HR and legal teams managing employee use of Zoom should assess whether employee dispute resolution policies interact with these terms.
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The agreement requires individual arbitration for all disputes and waives the right to participate in class action or representative proceedings, which limits the collective remedies available to users with similar grievances.
This clause requires US users to resolve disputes with Zoom through individual arbitration, waiving the right to jury trial and class action participation. Users who do not opt out within 30 days of first accepting these terms are bound by this requirement.
ConductAtlas has identified this type of provision across 4 platforms. See the full comparison.
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