If you have a dispute with Zoom, you must resolve it through individual arbitration rather than suing in court or joining a class action lawsuit. There is a 30-day window after you agree to the terms to opt out of this requirement in writing.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement requires individual arbitration for all disputes and waives the right to participate in class action or representative proceedings, which limits the collective remedies available to users with similar grievances.
The arbitration clause was substantially condensed and reformatted as a reference to Section 27 rather than stating full arbitration terms inline, with emphasis shifted to a warning banner format.
View full change record →This clause requires US users to resolve disputes with Zoom through individual arbitration, waiving the right to jury trial and class action participation. Users who do not opt out within 30 days of first accepting these terms are bound by this requirement.
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If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and permitted assigns...
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
"YOU AND ZOOM AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICES (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION BETWEEN YOU AND ZOOM, EXCEPT THAT EACH PARTY RETAINS THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND THE RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN A COURT OF COMPETENT JURISDICTION TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION OR VIOLATION OF A PARTY'S COPYRIGHTS, TRADEMARKS, TRADE SECRETS, PATENTS OR OTHER INTELLECTUAL PROPERTY RIGHTS. YOU ACKNOWLEDGE AND AGREE THAT YOU AND ZOOM ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.Excerpt from Zoom's Terms of Service
REGULATORY LANDSCAPE: This provision engages the Federal Arbitration Act (FAA), which generally governs the enforceability of arbitration agreements in the US.
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Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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The agreement requires individual arbitration for all disputes and waives the right to participate in class action or representative proceedings, which limits the collective remedies available to users with similar grievances.
This clause requires US users to resolve disputes with Zoom through individual arbitration, waiving the right to jury trial and class action participation. Users who do not opt out within 30 days of first accepting these terms are bound by this requirement.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
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