Zoom · Zoom Terms of Service · View original document ↗

Age Restriction and COPPA Compliance

High severity Rare · 6 of 325 platforms
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This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This restriction is important for parents and educators to understand — Zoom's standard consumer service is not designed or approved for children under 16, which has implications for school and family use.

Consumer impact (what this means for users)

The agreement states that Zoom may use content from meetings, chats, recordings, and other interactions to improve its services and train AI models, subject to available opt-out controls in account settings. The terms also include a binding arbitration clause and class action waiver for US users, meaning disputes must proceed through individual arbitration rather than litigation or class proceedings unless users opt out in writing within 30 days. You can opt out of AI content training by adjusting settings in your Zoom account portal, and opt out of arbitration by sending written notice to Zoom's legal department within 30 days of first agreeing to these terms.

How other platforms handle this

OpenSea Medium

The Services are not directed to children who are under the age of 13. OpenSea does not knowingly collect personally identifiable information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove such infor...

DoorDash Medium

The Services are not directed to children under the age of 13. We comply with the Children's Online Privacy Protection Act (COPPA). If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you a...

Ticketmaster Medium

You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to a...

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▸ View Original Clause Language DOCUMENT RECORD
"
The Services are not intended for, and should not be used by, anyone under the age of 16. You are responsible for ensuring that all use of your account complies with this provision. If you are under 18, you may only use the Services with the involvement of a parent or guardian. We reserve the right to terminate your account and refuse service if we learn that you are under the age of 16.

— Excerpt from Zoom's Zoom Terms of Service

Applicable regulations

CCPA/CPRA
California, USA
FTC Act Section 5
United States Federal
GDPR
European Union
UK GDPR
United Kingdom

Provision details

Document information
Document
Zoom Terms of Service
Entity
Zoom
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 12, 2026
Record ID
CA-P-006360
Document ID
CA-D-00189
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
21a27e69b33eed7ffb6175989f86c534a375bc4dfff71ed74d4cab129fc6edea
Analysis generated
May 8, 2026 09:27 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zoom
Document: Zoom Terms of Service
Record ID: CA-P-006360
Captured: 2026-05-08 09:27:32 UTC
SHA-256: 21a27e69b33eed7f…
URL: https://conductatlas.com/platform/zoom/zoom-terms-of-service/age-restriction-and-coppa-compliance/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Zoom's Age Restriction and COPPA Compliance clause do?

This restriction is important for parents and educators to understand — Zoom's standard consumer service is not designed or approved for children under 16, which has implications for school and family use.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 6 platforms. See the full comparison.

Is ConductAtlas affiliated with Zoom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.