Zoom states it may use the content from your meetings, such as transcripts and chat messages, to train its AI systems, but says it will not use audio or video for this purpose without consent. The opt-out for these AI uses is controlled by account owners and administrators, not individual participants.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision determines whether the content of your meetings, including things you say, type, or share, may be used to improve Zoom's AI products. Because the opt-out is assigned to account administrators rather than individual users or participants, individuals who join meetings on accounts they do not control cannot directly manage this setting.
Interpretive note: The scope of 'customer content' eligible for AI training and the precise mechanism by which administrator opt-out satisfies individual data subject consent obligations under GDPR is not fully detailed in the document.
Individual meeting participants who attend sessions hosted on accounts managed by employers, schools, or other organizations cannot directly opt out of AI training data uses; that control rests with account administrators. Users on their own personal or free accounts can adjust this in account settings.
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"Zoom may use customer content to train artificial intelligence and machine learning models. Zoom will not use audio, video, or chat customer content to train our artificial intelligence models without your consent. We provide account owners and administrators the ability to opt out of certain AI uses of content in account settings.— Excerpt from Zoom's Zoom Privacy Statement
REGULATORY LANDSCAPE: This provision implicates GDPR Articles 6 and 7 regarding lawful basis and consent for processing, as well as Article 22 regarding automated decision-making. The EU AI Act may also apply depending on the classification of Zoom's AI systems. The FTC Act engages where data use representations may interact with consumer protection standards. The assignment of consent and opt-out to account administrators rather than individual data subjects may create tension with GDPR's individual-level consent requirements, particularly where participants are not employees or members of the account-holding organization. GOVERNANCE EXPOSURE: High. The use of meeting content for AI model training, with opt-out vested in account administrators, creates significant compliance exposure for enterprise customers operating under GDPR, CCPA, or sector-specific privacy frameworks. Organizations that have not reviewed or configured their administrator settings may inadvertently permit AI training use of employee or customer meeting content. JURISDICTION FLAGS: EU and UK users have heightened exposure given GDPR's consent and lawful basis requirements. California residents may have rights under CPRA regarding use of sensitive personal information. Organizations serving users in Illinois, where biometric privacy law (BIPA) applies, should assess whether voice or facial recognition data processed during meetings triggers additional obligations. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should verify that their Zoom Data Processing Agreements or Business Associate Agreements address AI training data use explicitly. Organizations that represent to their users that meeting content will not be used for third-party AI training should confirm their administrator settings reflect that commitment and that contractual terms with Zoom support that position. COMPLIANCE CONSIDERATIONS: Compliance teams should audit current account administrator settings for AI training opt-outs and document the decision. Organizations subject to GDPR should assess whether administrator-level opt-out satisfies their obligation to obtain or rely on a valid lawful basis for this processing. A data mapping update to include AI training as a downstream use of meeting content may be warranted.
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This provision determines whether the content of your meetings, including things you say, type, or share, may be used to improve Zoom's AI products. Because the opt-out is assigned to account administrators rather than individual users or participants, individuals who join meetings on accounts they do not control cannot directly manage this setting.
Individual meeting participants who attend sessions hosted on accounts managed by employers, schools, or other organizations cannot directly opt out of AI training data uses; that control rests with account administrators. Users on their own personal or free accounts can adjust this in account settings.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.