Zoom states it may use the content from your meetings, such as transcripts and chat messages, to train its AI systems, but says it will not use audio or video for this purpose without consent. The opt-out for these AI uses is controlled by account owners and administrators, not individual participants.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision determines whether the content of your meetings, including things you say, type, or share, may be used to improve Zoom's AI products. Because the opt-out is assigned to account administrators rather than individual users or participants, individuals who join meetings on accounts they do not control cannot directly manage this setting.
Interpretive note: The scope of 'customer content' eligible for AI training and the precise mechanism by which administrator opt-out satisfies individual data subject consent obligations under GDPR is not fully detailed in the document.
Individual meeting participants who attend sessions hosted on accounts managed by employers, schools, or other organizations cannot directly opt out of AI training data uses; that control rests with account administrators. Users on their own personal or free accounts can adjust this in account settings.
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"Zoom may use customer content to train artificial intelligence and machine learning models. Zoom will not use audio, video, or chat customer content to train our artificial intelligence models without your consent. We provide account owners and administrators the ability to opt out of certain AI uses of content in account settings.Excerpt from Zoom's Privacy Statement
REGULATORY LANDSCAPE: This provision implicates GDPR Articles 6 and 7 regarding lawful basis and consent for processing, as well as Article 22 regarding automated decision-making.
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This provision determines whether the content of your meetings, including things you say, type, or share, may be used to improve Zoom's AI products. Because the opt-out is assigned to account administrators rather than individual users or participants, individuals who join meetings on accounts they do not control cannot directly manage this setting.
Individual meeting participants who attend sessions hosted on accounts managed by employers, schools, or other organizations cannot directly opt out of AI training data uses; that control rests with account administrators. Users on their own personal or free accounts can adjust this in account settings.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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