Provision record
Zoom · Zoom Privacy Statement · View original document ↗

Account owner access to Zoom Chat message content

High severity High confidence Common · 259 of 352 platforms

Key Facts · in the document’s own words

What information can Zoom account owners see depending on their settings?
“Depending on their settings, account owners also can see sender and receiver information, and other messaging data, along with the content of messages sent to and from users on their account...”
Version CA-V-007018, captured Sept. 18, 2026 · live source ↗
Our reading, not the document’s words
Zoom account owners can, depending on their settings, see sender and receiver information, other messaging data, and the content of messages sent to and from users on their account.
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This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Zoom Chat messages between users on an account are not private from the account owner, who can access both metadata and full message content depending on their settings.

Consumer impact (what this means for users)

If you use Zoom Chat on an account, the account owner may be able to read your messages and see who you are messaging, depending on how the account is configured.

How other platforms handle this

Disney+ Medium

You agree to immediately notify us of any unauthorized access to your account.

Anthropic Medium

you agree to notify us immediately if you become aware of any unauthorized access to your Account by sending an email to support@anthropic.com

Grubhub Medium

You are responsible for maintaining the confidentiality and security of your Account including your password and, if applicable, any password for Facebook, Google, or other third party login.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Depending on their settings, account owners also can see sender and receiver information, and other messaging data, along with the content of messages sent to and from users on their account...

Excerpt from Zoom's Privacy Statement

Applicable regulations

CFAA
United States Federal

Provision details

Document information
Document
Zoom Privacy Statement
Entity
Zoom
Date stated by the document
Sept. 17, 2026
As printed in Zoom’s text (version CA-V-007018), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 19, 2026
Text quoted from version
CA-V-007018, captured Sept. 18, 2026
Record ID
CA-P-030802
Document ID
CA-D-000190
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007018)
db32ddd0e5e114833523ca1320096a86c98dce3278639d7cf0ac3659fdfa4833
Analysis generated
July 9, 2026 05:36 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-007018, captured Sept. 18, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Zoom
Document: Zoom Privacy Statement
Record ID: CA-P-030802
Version: CA-V-007018
Captured: 2026-09-18 00:29:02 UTC
SHA-256: db32ddd0e5e11483…
URL: https://conductatlas.com/platform/zoom/zoom-privacy-statement/provision/CA-P-030802/account-owner-access-to-zoom-chat-message-content/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Zoom's Account owner access to Zoom Chat message content clause do?

Zoom Chat messages between users on an account are not private from the account owner, who can access both metadata and full message content depending on their settings.

How does this clause affect you?

If you use Zoom Chat on an account, the account owner may be able to read your messages and see who you are messaging, depending on how the account is configured.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 259 platforms. See the full comparison.

Is ConductAtlas affiliated with Zoom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.