Zendesk · Zendesk Privacy Policy · View original document ↗

Collection of Sensitive Personal Data Including Race

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
Share 𝕏 Share in Share 🔒 PDF
Monitor governance changes for Zendesk Create a free account to receive the weekly governance digest and monitor one platform for governance changes.
Create free account No credit card required.

This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Zendesk's data collection includes a category of sensitive personal data—such as health and demographic information—that carries heightened legal protections in many jurisdictions.

Interpretive note: The 'optional' qualifier and the 'where permissible under applicable law' condition both limit the collection, but neither is defined further in the excerpt. Additional categories of Sensitive Personal Data beyond those listed may exist given the use of 'such as'.

Consumer impact (what this means for users)

Zendesk may collect your proof of vaccination or race and ethnicity as optional Sensitive Personal Data, subject to what applicable law allows.

How other platforms handle this

ZipRecruiter Medium

As you interact with our Website, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns...by using cookies, server logs and other similar technologies.

NVIDIA NIM Medium

NIM container releases that collect data, collect it for the following purposes: (a) to properly configure and optimize products for use with Software; and (b) to improve NVIDIA products and services.

Glassdoor Medium

Some of our ad partners may also enable us to collect similar data directly from their website or app by integrating our or our affiliates' advertising technology.

See all platforms with this clause type →

Monitoring

Zendesk has changed this document before.

Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.

Get Monitor Or create a free account →
▸ View Original Clause Language DOCUMENT RECORD
"
Sensitive Personal Data, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law).

— Excerpt from Zendesk's Zendesk Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
DMA
European Union
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Zendesk Privacy Policy
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-055418
Document ID
CA-D-00639
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
61bead77ffc0694e673595ad8660fbe7d6a546799b687496b3755d40d3acc968
Analysis generated
July 9, 2026 09:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Privacy Policy
Record ID: CA-P-055418
Captured: 2026-07-09 09:29:52 UTC
SHA-256: 61bead77ffc0694e…
URL: https://conductatlas.com/platform/zendesk/zendesk-privacy-policy/provision/CA-P-055418/collection-of-sensitive-personal-data-including-race/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Related Analysis

Compliance Governance Intelligence

Need to monitor specific governance provisions?

Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.

Arbitration clauses AI governance Data rights Indemnification Retention policies
Get Compliance

Or start with Monitor →

Built from archived source documents, structured governance mappings, and historical version tracking.

Frequently Asked Questions

What does Zendesk's Collection of Sensitive Personal Data Including Race clause do?

Zendesk's data collection includes a category of sensitive personal data—such as health and demographic information—that carries heightened legal protections in many jurisdictions.

How does this clause affect you?

Zendesk may collect your proof of vaccination or race and ethnicity as optional Sensitive Personal Data, subject to what applicable law allows.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.