This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The opt-out right is not exercisable through a single action; failure to complete both steps means the opt-out is not fully effective, potentially leaving some data sale or sharing in place.
Interpretive note: The word 'fully' in the excerpt is preserved in the canonical claim. It suggests a partial opt-out may result from completing only one step, but the excerpt does not define what partial effect, if any, a single step produces.
Submitting a webform request alone is insufficient to fully opt out; you must also separately disable advertising cookies to complete the process.
How other platforms handle this
By providing your mobile phone number, you consent to receive automated text (SMS) messages from Instacart...To opt out, reply STOP. For help, reply HELP or contact us directly...
You have the right to submit a request through an authorized agent, but we will require the agent to provide us with your written permission, and we may need to confirm your identity before processing the agent's request.
California residents have the right to request certain information regarding our disclosure of personal information...to third parties for their direct marketing purposes unless we provide them with an ability to exercise choice regarding such disclosures.
"In order to fully exercise the Right to Opt Out of Sale or Sharing...you must undertake both of the following steps: Submit a Right to Opt Out...request using our webform; and Disable the use of advertising cookies...Excerpt from Zendesk's Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The opt-out right is not exercisable through a single action; failure to complete both steps means the opt-out is not fully effective, potentially leaving some data sale or sharing in place.
Submitting a webform request alone is insufficient to fully opt out; you must also separately disable advertising cookies to complete the process.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
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