“In order to fully exercise the Right to Opt Out of Sale or Sharing...you must undertake both of the following steps: Submit a Right to Opt Out...request using our webform; and Disable the use of advertising cookies...”
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The opt-out right is not exercisable through a single action; failure to complete both steps means the opt-out is not fully effective, potentially leaving some data sale or sharing in place.
Interpretive note: The word 'fully' in the excerpt is preserved in the canonical claim. It suggests a partial opt-out may result from completing only one step, but the excerpt does not define what partial effect, if any, a single step produces.
Submitting a webform request alone is insufficient to fully opt out; you must also separately disable advertising cookies to complete the process.
How other platforms handle this
You may update your Privacy Settings, including opting out of cookies and other tracking technologies.
If you use an authorized agent to submit a request, we will not act on that request unless we are able to authenticate, with commercially reasonable efforts, both your identity and the authorized agent's authority to act on your behalf.
You may exercise the abovementioned rights free of charge by contacting us at the contact details in the "Contact Information" section of this Policy.
"In order to fully exercise the Right to Opt Out of Sale or Sharing...you must undertake both of the following steps: Submit a Right to Opt Out...request using our webform; and Disable the use of advertising cookies...Excerpt from Zendesk's Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The opt-out right is not exercisable through a single action; failure to complete both steps means the opt-out is not fully effective, potentially leaving some data sale or sharing in place.
Submitting a webform request alone is insufficient to fully opt out; you must also separately disable advertising cookies to complete the process.
ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.
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