This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The opt-out right is not exercisable through a single action; failure to complete both steps means the opt-out is not fully effective, potentially leaving some data sale or sharing in place.
Interpretive note: The word 'fully' in the excerpt is preserved in the canonical claim. It suggests a partial opt-out may result from completing only one step, but the excerpt does not define what partial effect, if any, a single step produces.
Submitting a webform request alone is insufficient to fully opt out; you must also separately disable advertising cookies to complete the process.
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"In order to fully exercise the Right to Opt Out of Sale or Sharing...you must undertake both of the following steps: Submit a Right to Opt Out...request using our webform; and Disable the use of advertising cookies...— Excerpt from Zendesk's Zendesk Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The opt-out right is not exercisable through a single action; failure to complete both steps means the opt-out is not fully effective, potentially leaving some data sale or sharing in place.
Submitting a webform request alone is insufficient to fully opt out; you must also separately disable advertising cookies to complete the process.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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