This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
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The arbitration of any Dispute shall be administered by JAMS and conducted in accordance with the JAMS rules, including any Mass Arbitration Procedures and Guidelines applicable to the Dispute ("JAMS Rules")...
If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding...would allow class arbitration...this entire dispute resolution section will be unenforceable.
"We commit to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF...to JAMS, an alternative dispute resolution provider based in the United States.Excerpt from Zendesk's Privacy Policy
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561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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The clause states: “We commit to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF...to JAMS, an alternative dispute resolution provider based in the United States.”
ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.
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