Zendesk · Zendesk Privacy Policy · View original document ↗

Cross-Device and Cross-Site Tracking Enabled

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Zendesk's tracking extends beyond a single session or site, enabling persistent cross-device and cross-site behavioral profiling.

Interpretive note: The excerpt specifies 'some' tracking technologies, meaning not all Zendesk tracking technologies have this cross-device, cross-site capability. The canonical claim preserves this qualifier.

Consumer impact (what this means for users)

Your device activity may be tracked by Zendesk over time and across different devices and websites through certain tracking technologies.

How other platforms handle this

Baseten Medium

These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor.

ZipRecruiter Medium

authorize ZipRecruiter to connect your account to the account of a "Connected Site" (e.g., Google, LinkedIn, Monster, Facebook or Twitter), we may be able to access information you have provided to the Connected Site...

NVIDIA NIM Medium

telemetry information collected includes: (i) microservice settings, (ii) usage data and (iii) hardware environment.

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▸ View Original Clause Language DOCUMENT RECORD
"
Some tracking technologies enable us to track your device activity over time and across devices and websites.

— Excerpt from Zendesk's Zendesk Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
DMA
European Union
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Zendesk Privacy Policy
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-055479
Document ID
CA-D-00639
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
61bead77ffc0694e673595ad8660fbe7d6a546799b687496b3755d40d3acc968
Analysis generated
July 9, 2026 09:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Privacy Policy
Record ID: CA-P-055479
Captured: 2026-07-09 09:29:52 UTC
SHA-256: 61bead77ffc0694e…
URL: https://conductatlas.com/platform/zendesk/zendesk-privacy-policy/provision/CA-P-055479/cross-device-and-cross-site-tracking-enabled/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

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Frequently Asked Questions

What does Zendesk's Cross-Device and Cross-Site Tracking Enabled clause do?

Zendesk's tracking extends beyond a single session or site, enabling persistent cross-device and cross-site behavioral profiling.

How does this clause affect you?

Your device activity may be tracked by Zendesk over time and across different devices and websites through certain tracking technologies.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.