Zendesk · Zendesk Privacy Policy · View original document ↗

Notice Applies Only to Zendesk as Controller

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The scope of the Privacy Notice's protections and rights is limited; individuals whose data Zendesk processes as a Processor on behalf of Subscribers are not covered by this Notice.

Consumer impact (what this means for users)

If your personal data is processed by Zendesk on behalf of a Subscriber, this Privacy Notice does not apply to that processing and the described rights and protections may not be available to you.

How other platforms handle this

ZipRecruiter Medium

authorize ZipRecruiter to connect your account to the account of a "Connected Site" (e.g., Google, LinkedIn, Monster, Facebook or Twitter), we may be able to access information you have provided to the Connected Site...

NVIDIA NIM Medium

telemetry information collected includes: (i) microservice settings, (ii) usage data and (iii) hardware environment.

Glassdoor Medium

Some of our ad partners may also enable us to collect similar data directly from their website or app by integrating our or our affiliates' advertising technology.

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▸ View Original Clause Language DOCUMENT RECORD
"
This Notice only applies when Zendesk is the Controller of personal data...Zendesk is a Processor, not a Controller, of personal data that we process on behalf of our Subscribers...

— Excerpt from Zendesk's Zendesk Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
DMA
European Union
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Zendesk Privacy Policy
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-055374
Document ID
CA-D-00639
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
61bead77ffc0694e673595ad8660fbe7d6a546799b687496b3755d40d3acc968
Analysis generated
July 9, 2026 09:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Privacy Policy
Record ID: CA-P-055374
Captured: 2026-07-09 09:29:52 UTC
SHA-256: 61bead77ffc0694e…
URL: https://conductatlas.com/platform/zendesk/zendesk-privacy-policy/provision/CA-P-055374/notice-applies-only-to-zendesk-as-controller/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Zendesk's Notice Applies Only to Zendesk as Controller clause do?

The scope of the Privacy Notice's protections and rights is limited; individuals whose data Zendesk processes as a Processor on behalf of Subscribers are not covered by this Notice.

How does this clause affect you?

If your personal data is processed by Zendesk on behalf of a Subscriber, this Privacy Notice does not apply to that processing and the described rights and protections may not be available to you.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.