This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Post-Schrems II, SCCs are the primary legal mechanism for EU-to-US data transfers, and their validity depends on Zendesk conducting and documenting Transfer Impact Assessments; failure to do so properly exposes both Zendesk and its business customers to regulatory action.
Zendesk's privacy notice affects consumers in meaningfully different ways depending on how they interact with Zendesk. Website visitors and direct Zendesk account holders are subject to Zendesk's data collection practices including cookies, analytics, and marketing tracking, while end users who interact with businesses through Zendesk-powered support tools have their data controlled by those businesses rather than Zendesk. California residents and EU/UK users have specific rights including access, deletion, and objection, but the practical ability to exercise those rights depends on whether Zendesk or the business customer is the relevant controller. You can submit a personal data rights request to Zendesk directly at their privacy portal linked from the notice, or contact privacy@zendesk.com for data processed by Zendesk as a controller.
How other platforms handle this
If you are located in the European Economic Area, the United Kingdom, or Switzerland, please be aware that we may transfer your personal information to countries outside of these regions, including to the United States, where data protection laws may not provide the same level of protection as those...
Pinterest, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. When we transfer your personal data from the EEA, Switzerland, or the UK to...
If you are located in the European Economic Area, United Kingdom, or Switzerland, we transfer your personal data to the United States and other countries that may not provide the same level of data protection as your home country. We rely on Standard Contractual Clauses approved by the European Comm...
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"Where Zendesk transfers personal data outside of the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate transfer mechanisms, including Standard Contractual Clauses approved by the European Commission, to ensure that your personal data receives an adequate level of protection.— Excerpt from Zendesk's Zendesk Privacy Policy
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Post-Schrems II, SCCs are the primary legal mechanism for EU-to-US data transfers, and their validity depends on Zendesk conducting and documenting Transfer Impact Assessments; failure to do so properly exposes both Zendesk and its business customers to regulatory action.
ConductAtlas has identified this type of provision across 12 platforms. See the full comparison.
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