Provision record
Zendesk · Zendesk Privacy Policy · View original document ↗

Identity Verification Required for California Requests

Medium severity Explicit document language Unique · 0 of 352 platforms
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This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Amazon Marketplace Medium

Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.

Lyft Medium

Lyft does not, and shall not be deemed to, require you to accept any specific request for Rideshare Services as a condition of maintaining access to the platform.

Coinbase Medium

We implement reasonable technical and organizational safeguards to protect the information we hold, and we require our service providers to do the same.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
To process California data protection requests, we will need to obtain information to locate you in our records or verify your identity, depending on the nature of the request.

Excerpt from Zendesk's Privacy Policy

Provision details

Document information
Document
Zendesk Privacy Policy
Entity
Zendesk
Date stated by the document
May 6, 2026
As printed in Zendesk’s text (version CA-V-004380), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-004380, captured July 1, 2026
Record ID
CA-P-055542
Document ID
CA-D-000639
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004380)
09b710c7e65eecfd69936945cc422130096b860bfd95162021b4e4ff0949e9ce
Analysis generated
July 9, 2026 09:29 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-004380 (checked Oct. 5, 2026)
Citation Record
Entity: Zendesk
Document: Zendesk Privacy Policy
Record ID: CA-P-055542
Version: CA-V-004380
Captured: 2026-07-01 01:13:41 UTC
SHA-256: 09b710c7e65eecfd…
URL: https://conductatlas.com/platform/zendesk/zendesk-privacy-policy/provision/CA-P-055542/identity-verification-required-for-california-requests/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Zendesk's Identity Verification Required for California Requests clause do?

The clause states: “To process California data protection requests, we will need to obtain information to locate you in our records or verify your identity, depending on the nature of the request.”

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.