Zendesk states that it does not honor Do Not Track signals sent by web browsers, meaning users who enable DNT in their browser settings will not have that preference recognized by Zendesk's tracking technologies.
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision discloses that browser-level DNT signals are not acted upon by Zendesk, which is relevant to users who rely on browser privacy settings as a primary opt-out mechanism. Whether this practice creates regulatory exposure depends on applicable state or national law requirements regarding DNT signal recognition.
Interpretive note: The regulatory consequence of DNT non-compliance depends on evolving state law requirements and CPPA enforcement guidance regarding mandatory opt-out signal recognition, which had not been fully settled as of the effective date of this notice.
Under this clause, enabling Do Not Track in a browser will not prevent Zendesk from tracking device activity across its digital properties. California residents and others seeking to limit tracking must use the specific opt-out steps described in the notice rather than browser-level signals.
Cross-platform context
See how other platforms handle Do Not Track Signal Non-Compliance and similar clauses.
Compare across platforms →"Some tracking technologies enable us to track your device activity over time and across devices and websites. While some browsers have incorporated Do Not Track or DNT preferences, we do not honor such signals from web browsers at this time.Excerpt from Zendesk's Privacy Policy
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This provision discloses that browser-level DNT signals are not acted upon by Zendesk, which is relevant to users who rely on browser privacy settings as a primary opt-out mechanism. Whether this practice creates regulatory exposure depends on applicable state or national law requirements regarding DNT signal recognition.
Under this clause, enabling Do Not Track in a browser will not prevent Zendesk from tracking device activity across its digital properties. California residents and others seeking to limit tracking must use the specific opt-out steps described in the notice rather than browser-level signals.
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