Zendesk states that its digital properties are not directed to children under 16 and that it does not knowingly collect personal data from children, setting its age threshold at 16 rather than the COPPA threshold of 13.
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The notice sets its children's privacy threshold at 16, which exceeds the minimum 13-year COPPA threshold and aligns with GDPR Article 8's default age of digital consent in many EU member states. This threshold applies to Zendesk's Controller-capacity data collection on its digital properties.
Under this clause, Zendesk's digital properties are not intended for users under 16, and the company states it does not knowingly collect data from this age group. Parents or guardians who believe a child has provided data to Zendesk can contact the privacy team using the details in Section 9.
Cross-platform context
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Compare across platforms →"Our Sites and Services are not directed to children under the age of 16, and we do not knowingly collect online personal data directly from children. If you are a parent or guardian of a minor child and believe that the child has disclosed online personal data to us, please contact us using the details provided in Section 9 below.Excerpt from Zendesk's Privacy Policy
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The notice sets its children's privacy threshold at 16, which exceeds the minimum 13-year COPPA threshold and aligns with GDPR Article 8's default age of digital consent in many EU member states. This threshold applies to Zendesk's Controller-capacity data collection on its digital properties.
Under this clause, Zendesk's digital properties are not intended for users under 16, and the company states it does not knowingly collect data from this age group. Parents or guardians who believe a child has provided data to Zendesk can contact the privacy team using the details in Section 9.
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