Provision record
Zendesk · Zendesk Privacy Policy · View original document ↗

Advertising Partner Data Sharing as Potential California Sale

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Document Record

What it is

Zendesk acknowledges that its routine data sharing with advertising and cookie technology partners on its digital properties may qualify as a 'sale' or 'sharing' under California law, though no monetary exchange for data is described.

ⓘ

This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision constitutes Zendesk's acknowledgment that its advertising and tracking technology practices trigger CCPA and CPRA sale and sharing obligations, establishing the legal basis for California residents' opt-out rights and the associated compliance mechanisms described elsewhere in the notice.

Consumer impact (what this means for users)

Under this clause, Zendesk's disclosure to advertising partners of identifiers, browsing activity, and geolocation data through cookie and tracking technologies is treated as a potential California 'sale' or 'sharing,' entitling California residents to opt-out rights as described in Section 10 of the notice.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Submit a Right to Opt Out of Sale or Sharing request using Zendesk's webform and then disable advertising cookies via the 'Do Not Sell or Share My Personal Information' link in the Zendesk website footer on each browser and device you use.

Cross-platform context

See how other platforms handle Advertising Partner Data Sharing as Potential California Sale and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
Although we have not 'sold' or 'shared' personal data for money in the past 12 months, we engage in routine practices with our Digital Properties involving third parties that could be considered a 'sale' or 'sharing' as defined under California law. We do not knowingly sell or share any personal data of minors under the age of 16.

Excerpt from Zendesk's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Applicable agencies

  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Zendesk Privacy Policy
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-016070
Document ID
CA-D-00639
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
61bead77ffc0694e673595ad8660fbe7d6a546799b687496b3755d40d3acc968
Analysis generated
July 9, 2026 09:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Privacy Policy
Record ID: CA-P-016070
Captured: 2026-07-09 09:29:52 UTC
SHA-256: 61bead77ffc0694e…
URL: https://conductatlas.com/platform/zendesk/zendesk-privacy-policy/provision/CA-P-016070/advertising-partner-data-sharing-as-potential-california-sale/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Zendesk's Advertising Partner Data Sharing as Potential California Sale clause do?

This provision constitutes Zendesk's acknowledgment that its advertising and tracking technology practices trigger CCPA and CPRA sale and sharing obligations, establishing the legal basis for California residents' opt-out rights and the associated compliance mechanisms described elsewhere in the notice.

How does this clause affect you?

Under this clause, Zendesk's disclosure to advertising partners of identifiers, browsing activity, and geolocation data through cookie and tracking technologies is treated as a potential California 'sale' or 'sharing,' entitling California residents to opt-out rights as described in Section 10 of the notice.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.