Xbox Terms of Use

This document is the Microsoft Services Agreement, which governs consumer access to Microsoft's suite of consumer-facing services including Xbox, Outlook, OneDrive, Skype, Bing, Microsoft Store, and Cortana, among others, establishing a binding contract between Microsoft Corporation and users who create a Microsoft account or use covered services. The agreement states that users grant Microsoft a worldwide, royalty-free intellectual property license to use content they submit or post through the services, and the terms authorize Microsoft to modify, suspend, or terminate services or accounts, including for violations of the code of conduct, with or without notice. Notable provisions include a binding arbitration clause with a class action waiver requiring users to resolve most disputes individually rather than through court proceedings, a unilateral right to modify the agreement on 30 days' notice (with continued use constituting acceptance), and a broad content license that applies across the Microsoft ecosystem including Xbox and OneDrive. The agreement engages COPPA with respect to accounts for users under 13, implicates GDPR and CCPA through references to the Microsoft Privacy Statement governing data collection, and the mandatory arbitration and class action waiver provisions interact with consumer protection frameworks in various jurisdictions including those in the EU where such waivers may have limited enforceability. Compliance teams should note that the agreement's governing law provision designates Washington State law and King County, Washington courts for non-arbitrated matters, and that certain consumer protections may apply differently depending on the user's jurisdiction, particularly for EU and UK residents who are explicitly noted as subject to different or additional terms.