Provision record
Xbox · Xbox Terms of Use · View original document ↗

Account Inactivity Closure After Two Years

Medium severity High confidence Explicit document language Common · 261 of 352 platforms
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This analysis describes what Xbox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Account closure can result in the permanent loss of access to all content, settings, and data associated with the account.

Consumer impact (what this means for users)

Users must actively sign in at least once every two years or risk having Xbox close their account.

How other platforms handle this

Grubhub Medium

You are responsible for maintaining the confidentiality and security of your Account including your password and, if applicable, any password for Facebook, Google, or other third party login.

DoorDash Medium

You will keep secure and confidential your account password and any other login or identification credentials you use to access the Services.

Minecraft Medium

A Microsoft Account with Xbox Live profile is required; some countries may have restrictions on who and how a Microsoft Account can provision an Xbox Live profile.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
you must sign in at least once in a two-year period to keep your Microsoft account...active...If you don't sign in during this time, we will assume your Microsoft account is inactive and will close it for you.

Excerpt from Xbox's Terms of Use

Applicable regulations

COPPA
United States Federal
CFAA
United States Federal

Provision details

Document information
Document
Xbox Terms of Use
Entity
Xbox
Date stated by the document
Sept. 30, 2025
As printed in Xbox’s text (version CA-V-000727), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-000727, captured April 19, 2026
Record ID
CA-P-030374
Document ID
CA-D-000185
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-000727)
034e8f3d15efa3f314103dc20fc3b195c21fda286d635192cbfebeb3bfda4db6
Analysis generated
May 7, 2026 18:08 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-000727 (checked Oct. 5, 2026)
Citation Record
Entity: Xbox
Document: Xbox Terms of Use
Record ID: CA-P-030374
Version: CA-V-000727
Captured: 2026-04-19 06:13:58 UTC
SHA-256: 034e8f3d15efa3f3…
URL: https://conductatlas.com/platform/xbox/xbox-terms-of-use/provision/CA-P-030374/account-inactivity-closure-after-two-years/
Accessed: Oct. 11, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Xbox's Account Inactivity Closure After Two Years clause do?

Account closure can result in the permanent loss of access to all content, settings, and data associated with the account.

How does this clause affect you?

Users must actively sign in at least once every two years or risk having Xbox close their account.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 261 platforms. See the full comparison.

Is ConductAtlas affiliated with Xbox?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Xbox.