Provision record
Xbox · Xbox Terms of Use · View original document ↗

Refund Claims Must Be Made Within 90 Days

Medium severity Explicitdocumentlanguage Common · 182 of 352 platforms
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This analysis describes what Xbox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 822 other provisions on other platforms.

How other platforms handle this

Tinder Medium

if you believe that you have moved outside a location where we provide the Services, please contact us in writing...and we will work with you to provide alternative services or a refund.

Eventbrite Medium

we ask that all Consumers contact the applicable Organizer of their event with any refund requests.

Audible Medium

If we do so, we will give you a prorated refund based on the number of days remaining in your membership unless we terminate your membership for conduct that we determine...violates the Terms...

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▸ View Original Clause Language DOCUMENT RECORD
"
If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.

Excerpt from Xbox's Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Xbox Terms of Use
Entity
Xbox
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
July 9, 2026
Record ID
CA-P-030436
Document ID
CA-D-00185
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
a8abc0190dc11afa9c163be7d70b965a28d785ea5c7aa9127f3ef473417be0fa
Analysis generated
May 7, 2026 18:08 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Xbox
Document: Xbox Terms of Use
Record ID: CA-P-030436
Captured: 2026-05-07 18:08:42 UTC
SHA-256: a8abc0190dc11afa…
URL: https://conductatlas.com/platform/xbox/xbox-terms-of-use/provision/CA-P-030436/refund-claims-must-be-made-within-90-days/
Accessed: July 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.

Frequently Asked Questions

What does Xbox's Refund Claims Must Be Made Within 90 Days clause do?

The clause states: “If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 182 platforms. See the full comparison.

Is ConductAtlas affiliated with Xbox?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Xbox.