This analysis describes what Xbox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap strictly limits the maximum financial recovery a user can obtain regardless of the extent of actual harm suffered.
Users can recover no more than one month of their Services fee in direct damages—or $10.00 if the Services are free—and this is their sole remedy.
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"your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, Third-Party Apps and Services providers, and vendors, direct damages up to an amount equal to your Services fee for the month during which the loss or breach occurred (or up to $10.00 if the Services are free).— Excerpt from Xbox's Xbox Terms of Use
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This cap strictly limits the maximum financial recovery a user can obtain regardless of the extent of actual harm suffered.
Users can recover no more than one month of their Services fee in direct damages—or $10.00 if the Services are free—and this is their sole remedy.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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