Wise · Wise Terms of Use · View original document ↗

Individual Claims Only in Arbitration

High severity High confidence Explicitdocumentlanguage Common · 207 of 352 platforms
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This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause eliminates the ability of users to aggregate claims through class actions, representative actions, or private attorney general proceedings in arbitration, significantly limiting collective legal recourse.

Recent Activity

This document changed recently

Medium May 15, 2026

The updated terms now authorize Wise to accept incoming funds via FedNow, a new instant payment service. The agreement states that FedNow transactions are processed in real time and generally cannot be canceled or reversed once completed, distinguishing them from traditional transfers that may have reversal windows. The terms also establish that Wise may decline any incoming FedNow transaction at its discretion where required for security, compliance, or operational reasons, without specifying advance notice or appeal procedures. Users receiving FedNow payments should understand that such transfers become final immediately upon completion.

View change record →

Consumer impact (what this means for users)

The reader cannot bring or join a class action, representative action, or private attorney general proceeding against Wise and must bring any claim solely in an individual capacity.

How other platforms handle this

Chegg Medium

either party retains the right to bring an individual action in small claims court, if the claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.

Runway Medium

any Dispute that you have with Company...must be initiated via arbitration within the applicable statute of limitation for that claim or controversy, or it will be forever time barred.

Lyft Medium

If you are a member of a putative class in a lawsuit against Lyft involving Driver Claims and a Motion for Preliminary Approval of a Settlement has been filed ... this Arbitration Agreement shall not apply to your Driver Claims in that particular class action.

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▸ View Original Clause Language DOCUMENT RECORD
"
YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

— Excerpt from Wise's Wise Terms of Use

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Wise Terms of Use
Entity
Wise
Document last updated
May 5, 2026
Tracking information
First tracked
May 20, 2026
Last verified
July 9, 2026
Record ID
CA-P-050667
Document ID
CA-D-00526
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
561266d11f984a2eb3eab7608e74f5c481a231a012a4ed1cb0115da73c83c5e7
Analysis generated
May 20, 2026 22:59 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Wise
Document: Wise Terms of Use
Record ID: CA-P-050667
Captured: 2026-05-20 22:59:22 UTC
SHA-256: 561266d11f984a2e…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use/provision/CA-P-050667/individual-claims-only-in-arbitration/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Wise's Individual Claims Only in Arbitration clause do?

This clause eliminates the ability of users to aggregate claims through class actions, representative actions, or private attorney general proceedings in arbitration, significantly limiting collective legal recourse.

How does this clause affect you?

The reader cannot bring or join a class action, representative action, or private attorney general proceeding against Wise and must bring any claim solely in an individual capacity.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 207 platforms. See the full comparison.

Is ConductAtlas affiliated with Wise?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.