Students can request a refund within 30 days of buying a course, but refunds may be denied if you have completed too much of the course or Udemy determines you have requested refunds too frequently.
This analysis describes what Udemy's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The 30-day refund window is subject to usage and refund history conditions that Udemy can assess at its discretion, meaning some refund requests may be denied even within the stated window.
Interpretive note: The specific course completion percentage that triggers refund ineligibility is not stated in the general terms and may be defined in supplementary policy documents, creating ambiguity about where the threshold falls.
Students who complete a significant portion of a course or who have previously requested refunds may find their refund request denied even within the 30-day period, leaving them without recourse for courses that did not meet their expectations.
How other platforms handle this
Skillshare has no obligation to consider or grant refund requests, including (i) for subscription plans purchased with a 7-day or longer free trial; or (ii) that otherwise do not follow our Refund Policy. To the extent permissible under applicable law, you are entitled to, at most, one refund only.
EXCEPT AS REQUIRED BY APPLICABLE LAW, WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED SUBSCRIPTION TERMS AND/OR BILLING PERIODS, ALTHOUGH WE MAY PROVIDE SUCH REFUNDS OR CREDITS ON A CASE-BY-CASE BASIS IN OUR SOLE AND ABSOLUTE DISCRETION. IF YOUR SUBSCRIPTION IS CANCELED DUE TO FAILED ATTEMPTS TO CHARG...
Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.
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"We want you to be satisfied with your purchase on Udemy. If you are unhappy with a course, for whatever reason, you can request a refund within 30 days of your purchase of the course, as long as you have not completed more than a certain percentage of the course or the course has not been downloaded. Udemy reserves the right to restrict refund privileges for students who have a history of excessive refund requests.— Excerpt from Udemy's Udemy Terms of Use
(1) REGULATORY LANDSCAPE: Refund policy terms engage FTC Act consumer protection standards regarding clear and conspicuous disclosure of material limitations. EU consumer rights under the Consumer Rights Directive may provide withdrawal rights that differ from this 30-day policy for digital purchases; in particular, the Directive may give consumers 14 days to withdraw from digital service contracts under certain conditions. California consumer protection law may also apply to refund restriction practices. (2) GOVERNANCE EXPOSURE: Low to Medium. The refund policy itself is relatively standard for online course platforms. The discretionary restriction on repeat refund requesters introduces a non-transparent eligibility criterion that may create consumer complaints or FTC interest if applied inconsistently. (3) JURISDICTION FLAGS: EU consumers may have additional statutory withdrawal rights under national implementations of the Consumer Rights Directive that could provide recourse beyond what this policy states. Australian Consumer Law similarly provides mandatory remedies that contractual refund terms cannot override. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise and institutional buyers should negotiate explicit refund or credit terms in their agreements rather than relying on this consumer-facing refund policy, as the individual-purchase-focused terms may not adequately address bulk or subscription-based access scenarios. (5) COMPLIANCE CONSIDERATIONS: The lack of specificity around what percentage of completion triggers refund ineligibility, and the discretionary restriction on repeat requesters, may warrant review to ensure these practices align with consumer protection disclosure obligations in key markets.
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The 30-day refund window is subject to usage and refund history conditions that Udemy can assess at its discretion, meaning some refund requests may be denied even within the stated window.
Students who complete a significant portion of a course or who have previously requested refunds may find their refund request denied even within the 30-day period, leaving them without recourse for courses that did not meet their expectations.
ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Udemy.