Students can request a refund within 30 days of buying a course, but refunds may be denied if you have completed too much of the course or Udemy determines you have requested refunds too frequently.
This analysis describes what Udemy's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The 30-day refund window is subject to usage and refund history conditions that Udemy can assess at its discretion, meaning some refund requests may be denied even within the stated window.
Interpretive note: The specific course completion percentage that triggers refund ineligibility is not stated in the general terms and may be defined in supplementary policy documents, creating ambiguity about where the threshold falls.
This addition establishes a 30-day refund window but includes vague completion thresholds and allows Udemy to unilaterally revoke refund rights for repeat requesters.
View full change record →Students who complete a significant portion of a course or who have previously requested refunds may find their refund request denied even within the 30-day period, leaving them without recourse for courses that did not meet their expectations.
How other platforms handle this
For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.
If you are on a paid subscription and we discontinue the Service you are using during your subscription...if we're unable to do so, we will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for.
"We want you to be satisfied with your purchase on Udemy. If you are unhappy with a course, for whatever reason, you can request a refund within 30 days of your purchase of the course, as long as you have not completed more than a certain percentage of the course or the course has not been downloaded. Udemy reserves the right to restrict refund privileges for students who have a history of excessive refund requests.Excerpt from Udemy's Terms of Use
(1) REGULATORY LANDSCAPE: Refund policy terms engage FTC Act consumer protection standards regarding clear and conspicuous disclosure of material limitations.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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The 30-day refund window is subject to usage and refund history conditions that Udemy can assess at its discretion, meaning some refund requests may be denied even within the stated window.
Students who complete a significant portion of a course or who have previously requested refunds may find their refund request denied even within the 30-day period, leaving them without recourse for courses that did not meet their expectations.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Udemy.