Udemy limits its financial liability to users to the greatest extent allowed by law, excluding responsibility for indirect or consequential damages like lost profits, data loss, or other non-direct harms.
This analysis describes what Udemy's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes the scope of Udemy's financial exposure in dispute scenarios by carving out entire categories of damages from recoverable liability. This defines the baseline risk allocation between the platform and users for operational disruptions or service failures.
Interpretive note: The 'to the maximum extent permitted by law' qualifier means actual enforceability depends on jurisdiction, and EU, UK, and some US state laws may significantly limit the practical reach of this clause.
Users who suffer indirect losses from using or being unable to use Udemy, including instructors who lose revenue due to platform outages or errors, may have limited ability to recover those losses from Udemy under this provision.
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In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...
IN NO EVENT WILL DEEPSEEK OR ITS AFFILIATES BE LIABLE UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, NEGLIGENCE, PRODUCTS LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOST PROFITS, EVEN IF DEEPSEEK OR ITS AFFILIATES HAVE ...
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PERPLEXITY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS O...
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"TO THE MAXIMUM EXTENT PERMITTED BY LAW, UDEMY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES.— Excerpt from Udemy's Udemy Terms of Use
(1) REGULATORY LANDSCAPE: Limitation of liability clauses in consumer contracts engage FTC Act consumer protection standards and, in the EU, the Unfair Contract Terms Directive, which may render broad liability exclusions unenforceable against consumers. UK consumer law under the Consumer Rights Act 2015 also limits the use of exclusion clauses in consumer contracts. The 'to the maximum extent permitted by law' qualifier reflects awareness that these limitations may not hold in all jurisdictions. (2) GOVERNANCE EXPOSURE: Medium. This is a standard limitation of liability clause common across digital platforms. However, it is drafted broadly enough to cover instructor revenue losses resulting from Udemy platform errors or policy changes, which may be material for professional instructors. (3) JURISDICTION FLAGS: EU and UK consumers have the strongest grounds to challenge this clause as an unfair contract term, particularly where it excludes liability for Udemy's own negligence. Some US state laws, including California, may also limit the enforceability of broad consequential damages exclusions in consumer contracts. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise clients should assess whether this limitation of liability cap is acceptable for their use case, particularly where Udemy is being used for business-critical training delivery. Standard enterprise agreements typically negotiate higher liability caps and carve-outs for gross negligence and willful misconduct. (5) COMPLIANCE CONSIDERATIONS: Institutional purchasers relying on Udemy for compliance training delivery should confirm whether this limitation of liability creates unacceptable risk if Udemy fails to deliver mandated training content, and should consider whether contractual protections or alternative platforms are needed for high-stakes compliance training scenarios.
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The clause establishes the scope of Udemy's financial exposure in dispute scenarios by carving out entire categories of damages from recoverable liability. This defines the baseline risk allocation between the platform and users for operational disruptions or service failures.
Users who suffer indirect losses from using or being unable to use Udemy, including instructors who lose revenue due to platform outages or errors, may have limited ability to recover those losses from Udemy under this provision.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
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