This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
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Our Services may not be used in or for the benefit of, or exported or re-exported to (a) any U.S. embargoed country or territory or (b) any individual or entity with whom dealings are prohibited...
By purchasing, downloading, or using technology or software from the Site, you agree to abide by applicable laws, rules, and regulations including, but not limited to, the Export Administration Act and the Arms Export Control Act...
Customer represents it is not a sanctioned or restricted party.
"Each party represents that it (and in your case, also your Affiliates and End Users) is not on any applicable sanctions or export controls restricted party list, including, without limitation, the U.S. Office of Foreign Assets Controls...Excerpt from Twilio's Terms of Service
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The clause states: “Each party represents that it (and in your case, also your Affiliates and End Users) is not on any applicable sanctions or export controls restricted party list, including, without limitation, the U.S. Office of Foreign Assets Controls...”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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