“You grant Twilio and its Affiliates the right to process Customer Data as necessary to provide the Services in a manner that is consistent with this Agreement and the Twilio Data Protection Addendum.”
This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This grant authorises Twilio and its affiliates to process Customer Data, with the scope of that processing bounded by the Agreement and the Data Protection Addendum.
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
View change record →By using the services, you grant Twilio and its affiliates the right to process your Customer Data to the extent necessary to provide those services.
How other platforms handle this
Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities
Cloudflare...shall have the right to use Network Data for purposes of providing, maintaining, developing, and improving its Services.
comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations or requests from government authorities...
"You grant Twilio and its Affiliates the right to process Customer Data as necessary to provide the Services in a manner that is consistent with this Agreement and the Twilio Data Protection Addendum.Excerpt from Twilio's Terms of Service
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This grant authorises Twilio and its affiliates to process Customer Data, with the scope of that processing bounded by the Agreement and the Data Protection Addendum.
By using the services, you grant Twilio and its affiliates the right to process your Customer Data to the extent necessary to provide those services.
ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Twilio.