“You represent and warrant that you have provided, and will continue to provide, adequate notices, and that you have obtained, and will continue to obtain, the necessary permissions and consents required to enable Twilio to process all Customer Data...”
This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This is an ongoing warranty obligation, meaning a failure to maintain adequate consents or notices at any point during the Agreement constitutes a breach of warranty.
Interpretive note: The excerpt is truncated after 'all Customer Data' and may contain additional qualifications about the scope of Customer Data or the processing activities covered.
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
View change record →You are required to continuously ensure that all necessary consents, permissions, and notices are in place for Twilio's processing of Customer Data, not just at the outset.
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"You represent and warrant that you have provided, and will continue to provide, adequate notices, and that you have obtained, and will continue to obtain, the necessary permissions and consents required to enable Twilio to process all Customer Data...Excerpt from Twilio's Terms of Service
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This is an ongoing warranty obligation, meaning a failure to maintain adequate consents or notices at any point during the Agreement constitutes a breach of warranty.
You are required to continuously ensure that all necessary consents, permissions, and notices are in place for Twilio's processing of Customer Data, not just at the outset.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Twilio.