“be solely responsible for all use of the Services and Documentation under your account and the Customer Services”
This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Sole responsibility means you cannot attribute liability for account activity to Twilio or any other party, regardless of who actually performed the actions.
Interpretive note: The excerpt is a fragment beginning with 'be solely responsible', suggesting it is one obligation within a larger list. Other obligations in that list are not captured here. The term 'Customer Services' is not defined within the excerpt and may carry a specific contractual meaning.
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
View change record →You bear full responsibility for all activity conducted under your account and Customer Services, including actions by others who access your account.
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"be solely responsible for all use of the Services and Documentation under your account and the Customer ServicesExcerpt from Twilio's Terms of Service
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Sole responsibility means you cannot attribute liability for account activity to Twilio or any other party, regardless of who actually performed the actions.
You bear full responsibility for all activity conducted under your account and Customer Services, including actions by others who access your account.
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