This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
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Customer agrees not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Baseten, or any products utilizing such data, in violation of the United States export laws or regulations.
Customer is responsible for and hereby agrees to comply at its sole expense with all applicable United States export laws and regulations.
Your Input may not include material or information that requires a government license for release or export.
"If applicable, you represent that you have obtained, and warrant that you will continue to obtain, all licenses or other authorizations required to export, re-export, or transfer the Services.Excerpt from Twilio's Terms of Service
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The clause states: “If applicable, you represent that you have obtained, and warrant that you will continue to obtain, all licenses or other authorizations required to export, re-export, or transfer the Services.”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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