You cannot join or start a class action lawsuit or class arbitration against Twilio — every dispute must be handled individually.
Explicitly separates class action waiver from mandatory arbitration clause and adds jury trial waiver, significantly limiting customers' procedural rights to aggregate disputes.
View full change record →This waiver means that even if many businesses experience the same harm from Twilio — such as a billing error or service failure — each must pursue claims individually, making small-value claims economically nonviable and reducing Twilio's accountability at scale.
Cross-platform context
See how other platforms handle Class Action Waiver and similar clauses.
Compare across platforms →Class action waivers are particularly significant for businesses that have suffered widespread but individually small harms — such as overbilling or service outages affecting thousands of customers — because they make collective redress economically impractical.
(1) REGULATORY FRAMEWORK: Class action waivers in arbitration agreements are generally enforceable under AT&T Mobility LLC v. Concepcion, 563 U.S. 333 (2011) and Epic Systems Corp. v. Lewis, 584 U.S. 497 (2018). However, California's McGill Rule (McGill v. Citibank, N.A., 2 Cal.5th 945 (2017)) limits waivers of public injunctive relief under Cal. Bus. & Prof. Code §17200. NLRA protections for concerted activity may also create carve-outs in certain employment-adjacent contexts. (2)
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