Twilio · Twilio Terms of Service

Acceptable Use Policy Incorporation

Medium severity
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What it is

Twilio's rules about what you can and cannot do with their platform are in a separate document, and they can change those rules at any time — continued use of the service means you agree to whatever the new rules say.

Consumer impact (what this means for users)

This clause means the rules governing what is allowed on Twilio's platform can change at any time, and by continuing to use Twilio's services after a change, businesses are deemed to have agreed to the new terms even if they were unaware of the update.

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Why it matters (compliance & risk perspective)

Because the AUP can be updated at any time and continued use constitutes acceptance, businesses may find themselves bound by new compliance obligations — including messaging restrictions, carrier requirements, or prohibited use cases — without direct notification.

View original clause language
Your use of the Services is subject to Twilio's Acceptable Use Policy ('AUP'), which is incorporated herein by reference. By using the Services, you agree to comply with the AUP, as updated from time to time. Twilio may update the AUP at any time by posting a revised version at the AUP URL, and your continued use of the Services constitutes acceptance of the updated AUP.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Dynamic incorporation of external policies by reference is scrutinized under contract formation principles — particularly the requirement for adequate notice of material changes under Restatement (Second) of Contracts §211. TCPA compliance requirements incorporated into the AUP have the force of contract obligations and can give rise to indemnification claims if violated. GDPR Art. 28 requires processor obligations to be specified in writing; dynamic AUP updates could create compliance gaps in the DPA. (2)

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Applicable agencies

  • FTC
    The FTC monitors dynamic contract terms that change consumer and business obligations without adequate notice as potential unfair or deceptive practices under FTC Act Section 5.
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Provision details

Document information
Document
Twilio Terms of Service
Entity
Twilio
Document last updated
April 29, 2026
Tracking information
First tracked
April 27, 2026
Last verified
April 27, 2026
Record ID
CA-P-003585
Document ID
CA-D-00251
Evidence Provenance
Source URL
Wayback Machine
SHA-256
dd88fb1d746956ef5d8534a318f62f673d24ac97e4d73bfca637a8e75c574245
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Twilio | Document: Twilio Terms of Service | Record: CA-P-003585
Captured: 2026-04-27 14:51:24 UTC | SHA-256: dd88fb1d746956ef…
URL: https://conductatlas.com/platform/twilio/twilio-terms-of-service/acceptable-use-policy-incorporation/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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