This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The incorporation mechanism extends the governing terms beyond the primary agreement to a separate policy document, and the unilateral update authority establishes that policy obligations can change during the service relationship without requiring explicit user re-acceptance.
The updated terms establish a different dispute resolution process for customers domiciled or registered in Mexico. Previously, Mexico was subject to the standard arbitration venue clause routing disputes to San Francisco, California. Under the revised agreement, Mexican customers must first engage in good faith negotiations with Twilio's senior representatives for 30 days; if unresolved, disputes proceed to binding arbitration under Centro de Arbitraje de México (CAM) rules, conducted in English in Mexico City before a sole arbitrator. The agreement also explicitly states that Mexican consumer protection law (Ley Federal de Protección al Consumidor) does not apply to the commercial relationship between the parties. Mexico-domiciled customers should review the updated dispute resolution procedures and understand that consumer protection law carve-out before continuing use.
View change record →The updated terms establish two new regional service entities: CISA Telecomunicaciones for Mexico and Teravoz Telecom for Brazil, meaning customers in those jurisdictions will contract with the local entity rather than Twilio Inc. The agreement now permits orders to be placed through Twilio's online self-service purchasing workflow in addition to traditional written order forms, streamlining how purchase terms can be documented. The updated language also removes the prior commitment that Twilio will not materially decrease overall service functionality, replacing it with a general statement that services may change over time without specific protections on functionality levels.
View change record →The updated terms now route Twilio service agreements for Mexico and Brazil customers to new regional entities rather than Twilio Inc., which may affect service delivery, dispute resolution venue, and applicable local law. The definition of Order Form was expanded to explicitly include self-service online purchases, clarifying that terms negotiated through Twilio's account interface carry the same contractual weight as traditional executed agreements. The terms also removed language stating that Twilio would not materially decrease overall service functionality, replacing it with a simpler statement that services may change over time, which narrows the operational commitment Twilio makes regarding service stability. You can review the separate agreements that now govern your use based on your regional location.
View change record →Users' permitted use of the Services is defined by both the primary Terms of Service and the separate Acceptable Use Policy, which Twilio may modify. The terms apply as written upon continued use of the Services following any policy update, meaning users do not receive separate notice or opt-in opportunities before modified restrictions take effect.
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In addition to these Terms, you also agree to: Our Acceptable Use Policy ("AUP"): https://legal.kajabi.com/policies/aup
Your use of the Llama Materials must comply with applicable laws and regulations (including trade compliance laws and regulations) and adhere to the Acceptable Use Policy for the Llama 3 models (currently available at https://llama.meta.com/llama3/use-policy), which is hereby incorporated by referen...
You agree not to post, upload, publish, submit or transmit any content that: (i) infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any ...
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"Your use of the Services is also governed by Twilio's Acceptable Use Policy, which is incorporated herein by reference. You agree not to use the Services for any purpose prohibited by the Acceptable Use Policy or applicable law. Twilio may update the Acceptable Use Policy from time to time, and your continued use of the Services following any such update constitutes your acceptance of the updated Acceptable Use Policy.— Excerpt from Twilio's Twilio Terms of Service
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The incorporation mechanism extends the governing terms beyond the primary agreement to a separate policy document, and the unilateral update authority establishes that policy obligations can change during the service relationship without requiring explicit user re-acceptance.
Users' permitted use of the Services is defined by both the primary Terms of Service and the separate Acceptable Use Policy, which Twilio may modify. The terms apply as written upon continued use of the Services following any policy update, meaning users do not receive separate notice or opt-in opportunities before modified restrictions take effect.
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