Instead of suing Twilio in court, you must resolve disputes through a private arbitration process run by JAMS, and you give up your right to a jury trial.
Previous version had empty excerpt; current version adds specific details about JAMS administration, single arbitrator, and Streamlined Arbitration Rules.
View full change record →This clause removes your right to sue Twilio in court and requires disputes to be resolved through private JAMS arbitration, which is typically faster but more favorable to repeat corporate parties and limits appellate rights.
Cross-platform context
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Compare across platforms →Mandatory arbitration prevents customers from bringing disputes in public court and limits the ability to appeal decisions, which can disadvantage smaller businesses or individuals facing well-resourced corporate legal teams.
(1) REGULATORY FRAMEWORK: Mandatory arbitration clauses in commercial contracts are governed by the Federal Arbitration Act (9 U.S.C. §1 et seq.). The FTC has issued guidance on arbitration in consumer contracts under FTC Act Section 5 (15 U.S.C. §45), and the CFPB has historically scrutinized mandatory arbitration in financial service contracts. The enforceability of this clause in B2B contexts is generally strong under FAA precedent. (2)
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