Twilio can change the rules of the contract at any time — your only option if you disagree is to stop using their services.
This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the operational framework under which the contractual relationship may be unilaterally altered by Twilio without requiring affirmative user consent, with notice serving as the primary procedural safeguard. It creates a mechanism where the terms governing service delivery are not fixed but subject to modification at Twilio's discretion.
The updated terms establish a different dispute resolution process for customers domiciled or registered in Mexico. Previously, Mexico was subject to the standard arbitration venue clause routing disputes to San Francisco, California. Under the revised agreement, Mexican customers must first engage in good faith negotiations with Twilio's senior representatives for 30 days; if unresolved, disputes proceed to binding arbitration under Centro de Arbitraje de México (CAM) rules, conducted in English in Mexico City before a sole arbitrator. The agreement also explicitly states that Mexican consumer protection law (Ley Federal de Protección al Consumidor) does not apply to the commercial relationship between the parties. Mexico-domiciled customers should review the updated dispute resolution procedures and understand that consumer protection law carve-out before continuing use.
View change record →The updated terms establish two new regional service entities: CISA Telecomunicaciones for Mexico and Teravoz Telecom for Brazil, meaning customers in those jurisdictions will contract with the local entity rather than Twilio Inc. The agreement now permits orders to be placed through Twilio's online self-service purchasing workflow in addition to traditional written order forms, streamlining how purchase terms can be documented. The updated language also removes the prior commitment that Twilio will not materially decrease overall service functionality, replacing it with a general statement that services may change over time without specific protections on functionality levels.
View change record →The updated terms now route Twilio service agreements for Mexico and Brazil customers to new regional entities rather than Twilio Inc., which may affect service delivery, dispute resolution venue, and applicable local law. The definition of Order Form was expanded to explicitly include self-service online purchases, clarifying that terms negotiated through Twilio's account interface carry the same contractual weight as traditional executed agreements. The terms also removed language stating that Twilio would not materially decrease overall service functionality, replacing it with a simpler statement that services may change over time, which narrows the operational commitment Twilio makes regarding service stability. You can review the separate agreements that now govern your use based on your regional location.
View change record →This clause means Twilio can unilaterally alter the commercial terms of your contract — including liability, pricing, and permitted use cases — and continued use of their platform after the change date constitutes your legal agreement, even if you were not aware of the change.
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We may modify these Terms from time to time. When we make material changes to these Terms, we will notify you by updating the date at the top of these Terms and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). Your ...
"Content" means anything you or your Customers create or make available through the Service in connection with your Account, including your intellectual property (e.g. trademarks, trade names, service marks, and copyrighted works); the products or services you offer (e.g., courses, coaching, members...
By posting, uploading, inputting, providing or submitting your Content you grant Kit, its affiliated companies and necessary sublicensees permission to use your Content in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, trans...
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"Twilio reserves the right to modify these Terms at any time. Twilio will provide notice of material changes by posting the updated Terms on its website or by sending you an email. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services.— Excerpt from Twilio's Twilio Terms of Service
(1) REGULATORY FRAMEWORK: Unilateral modification clauses are scrutinized under contract formation doctrine (mutual assent), Restatement (Second) of Contracts §211, and state consumer protection laws. California UCL §17200 and CLRA may be implicated where modifications are made without adequate notice and create material disadvantage. GDPR Art. 28 requires DPA amendments to be mutually agreed in writing, limiting Twilio's ability to unilaterally modify data processing terms for EU customers. (2)
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This provision establishes the operational framework under which the contractual relationship may be unilaterally altered by Twilio without requiring affirmative user consent, with notice serving as the primary procedural safeguard. It creates a mechanism where the terms governing service delivery are not fixed but subject to modification at Twilio's discretion.
This clause means Twilio can unilaterally alter the commercial terms of your contract — including liability, pricing, and permitted use cases — and continued use of their platform after the change date constitutes your legal agreement, even if you were not aware of the change.
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