Twilio can change the rules of the contract at any time — your only option if you disagree is to stop using their services.
This clause means Twilio can unilaterally alter the commercial terms of your contract — including liability, pricing, and permitted use cases — and continued use of their platform after the change date constitutes your legal agreement, even if you were not aware of the change.
Cross-platform context
See how other platforms handle Unilateral Terms Modification and similar clauses.
Compare across platforms →For businesses that have built customer-facing applications on Twilio's infrastructure, the practical ability to 'stop using the Services' in response to unfavorable terms changes is severely constrained by switching costs and technical dependencies.
(1) REGULATORY FRAMEWORK: Unilateral modification clauses are scrutinized under contract formation doctrine (mutual assent), Restatement (Second) of Contracts §211, and state consumer protection laws. California UCL §17200 and CLRA may be implicated where modifications are made without adequate notice and create material disadvantage. GDPR Art. 28 requires DPA amendments to be mutually agreed in writing, limiting Twilio's ability to unilaterally modify data processing terms for EU customers. (2)
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