Twilio's privacy notice now includes a specific statement that it does not sell personal data to third parties for marketing or promotional purposes. The prior language stated the company does not sell data generally. The updated version narrows this commitment by specifying that while certain categories of personal data may be shared for business purposes, mobile information specifically will not be shared or sold for marketing or promotional purposes. This creates a more detailed disclosure of what data may or may not be used for marketing.
The updated privacy notice now specifies that mobile information will not be shared or sold for marketing or promotional purposes, though the policy states that certain categories of personal data may still be shared for other business purposes. The change provides greater clarity about which data types receive explicit marketing-use restrictions versus which data may be used for other business operations. You can review Twilio's privacy notice to understand which specific data categories fall under each category of permitted sharing.
The updated terms establish a distinction between data categories available for marketing use and those restricted from it. Previously, Twilio stated it does not sell data to third parties. The revised language permits sharing of certain personal data for business purposes while providing an explicit carve-out only for mobile information used for marketing. This clarification affects how organizations relying on Twilio should represent data practices to their own customers and may require updates to vendor data processing agreements.
→ Review Twilio's privacy notice to understand which specific data categories may be shared for business purposes beyond marketing restrictions
→ The updated terms will apply as written: mobile information will not be shared for marketing purposes, but other personal data categories may be shared for business purposes
→ Organizations that have made unqualified representations to their customers about Twilio's data-handling practices may face accuracy issues if they have not updated disclosures
Updated to specify that mobile information will not be sold or shared for marketing purposes, but permits other personal data to be shared for business purposes.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Twilio has added explicit language clarifying that mobile information will not be sold or shared for marketing purposes, while permitting other personal data categories to be shared for business purposes. This change appears to be a clarification of existing practice rather than a material policy shift. Organizations using Twilio's services should evaluate whether this clarification affects vendor assessment or contract language regarding data processing, particularly if their own privacy disclosures reference Twilio's commitments around data sales and marketing use.
CCPA (California Consumer Privacy Act), which requires businesses to disclose whether they sell personal information; FTC Act Section 5, which addresses unfair or deceptive practices in data handling.
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Monitor: regulatory citations + obligations. Compliance: full compliance memo.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-001549.
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