Provision record
Ticketmaster · Ticketmaster Privacy Policy · View original document ↗

Fan event image use in marketing materials

High severity Medium confidence Explicit document language Common · 278 of 352 platforms

Key Facts

What may Ticketmaster capture at events through photography or video recordings?
Ticketmaster may capture a user's image, likeness, or voice at events through photography or video recordings, and may use that content in marketing materials including on websites and social media.
May Ticketmaster use a user's image, likeness, or voice in marketing materials including on websites and social media?
Ticketmaster may capture a user's image, likeness, or voice at events through photography or video recordings, and may use that content in marketing materials including on websites and social media.
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This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Attendees' biometric and identifying characteristics may be recorded and published in commercial marketing contexts without an additional opt-in at the point of capture.

Interpretive note: The excerpt is truncated after 'social media...' and may list additional distribution channels not captured in the evidence span. The canonical claim is limited to what is explicitly present.

Recent Activity

This document changed recently

Medium Jun 12, 2026

The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.

View change record →

Clause Stability Stable

0
Changes
5
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 3333 other provisions on other platforms.

Consumer impact (what this means for users)

By attending an event, a user may have their image, likeness, or voice captured and used by Ticketmaster in marketing materials across digital and social channels.

How other platforms handle this

MyFitnessPal Medium

We use your personal information to send you newsletters and other promotional communications, including information about MyFitnessPal's new offerings, features, offers, events, webinars, and other information.

Lyft Medium

To grow the Lyft Platform and to share partner opportunities that are relevant to you, we use your personal information, including information we infer about you or receive from marketing parties, to provide Lyft and third party marketing, advertising, and promotions...

Google Cloud Medium

In some cases we will seek your consent to send you marketing communications.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
When you attend an event, we may capture your image, likeness or voice through photography or video recordings. This content may be used in marketing materials, including on websites, social media...

Excerpt from Ticketmaster's Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Ticketmaster Privacy Policy
Entity
Ticketmaster
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 10, 2026
Record ID
CA-P-038176
Document ID
CA-D-00284
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8406dcc3b484b0b5387215d3e265aa8ceea34fb8652b6bd41fda247862767ac0
Analysis generated
May 8, 2026 09:42 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Ticketmaster
Document: Ticketmaster Privacy Policy
Record ID: CA-P-038176
Captured: 2026-05-08 09:42:51 UTC
SHA-256: 8406dcc3b484b0b5…
URL: https://conductatlas.com/platform/ticketmaster/ticketmaster-privacy-policy/provision/CA-P-038176/fan-event-image-use-in-marketing-materials/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

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Frequently Asked Questions

What does Ticketmaster's Fan event image use in marketing materials clause do?

Attendees' biometric and identifying characteristics may be recorded and published in commercial marketing contexts without an additional opt-in at the point of capture.

How does this clause affect you?

By attending an event, a user may have their image, likeness, or voice captured and used by Ticketmaster in marketing materials across digital and social channels.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 278 platforms. See the full comparison.

Is ConductAtlas affiliated with Ticketmaster?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.