This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision establishes the operational basis for collecting accessibility-related data including health information, with explicit consent as a procedural requirement. This framework allows the platform to process sensitive data categories that would otherwise require heightened safeguards, subject to market-specific validation requirements.
Users who request accessible tickets or companion vouchers will have their accessibility requirements recorded by Ticketmaster. In certain markets, users may be required to undergo validation of accessibility needs, and users authorizing accessibility features consent to the processing of health information necessary to fulfill those accommodation requests.
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"If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements. When you purchase accessible tickets, or request a companion voucher, we record this request. Depending on your market, we may be required to validate your accessibility needs. We will inform you about this if we do. To process your health information to meet your accessibility requirements, where specifically required, and explicit consent is provided.— Excerpt from Ticketmaster's Ticketmaster Privacy Policy
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
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The provision establishes the operational basis for collecting accessibility-related data including health information, with explicit consent as a procedural requirement. This framework allows the platform to process sensitive data categories that would otherwise require heightened safeguards, subject to market-specific validation requirements.
Users who request accessible tickets or companion vouchers will have their accessibility requirements recorded by Ticketmaster. In certain markets, users may be required to undergo validation of accessibility needs, and users authorizing accessibility features consent to the processing of health information necessary to fulfill those accommodation requests.
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