This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision establishes the operational basis for collecting accessibility-related data including health information, with explicit consent as a procedural requirement. This framework allows the platform to process sensitive data categories that would otherwise require heightened safeguards, subject to market-specific validation requirements.
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →Users who request accessible tickets or companion vouchers will have their accessibility requirements recorded by Ticketmaster. In certain markets, users may be required to undergo validation of accessibility needs, and users authorizing accessibility features consent to the processing of health information necessary to fulfill those accommodation requests.
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We collect information about you when you shop in our stores, including through store cameras, loyalty programs, payment processing systems, and other in-store technologies. This information is used to improve store operations, loss prevention, and marketing.
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"If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements. When you purchase accessible tickets, or request a companion voucher, we record this request. Depending on your market, we may be required to validate your accessibility needs. We will inform you about this if we do. To process your health information to meet your accessibility requirements, where specifically required, and explicit consent is provided.— Excerpt from Ticketmaster's Ticketmaster Privacy Policy
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The provision establishes the operational basis for collecting accessibility-related data including health information, with explicit consent as a procedural requirement. This framework allows the platform to process sensitive data categories that would otherwise require heightened safeguards, subject to market-specific validation requirements.
Users who request accessible tickets or companion vouchers will have their accessibility requirements recorded by Ticketmaster. In certain markets, users may be required to undergo validation of accessibility needs, and users authorizing accessibility features consent to the processing of health information necessary to fulfill those accommodation requests.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.