Provision record
T-Mobile · T-Mobile Terms and Conditions · View original document ↗

No Liability for 911 Connection Failures

Common · 281 of 343 platforms
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This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 14, 2026

The updated terms remove prior language stating that if a promotional rate plan customer qualifies for a price-related promotion, T-Mobile will not increase monthly recurring charges except per promotion terms. The revised language now states that price commitments do not extend to new technologies, features, or services unless expressly stated otherwise. This means promotional customers may face price increases for new services or technologies not explicitly covered by their original promotion. Additionally, T-Mobile expanded grounds for service termination to include theft and unlawful conduct, and restructured how account authorization and credentials are managed, requiring authentication of Authorized Users before access is granted.

View change record →

How other platforms handle this

OpenAI

OPENAI'S AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS SECTION.

Teladoc

Teladoc Heath assumes no liability arising from or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Websites and/or Platforms.

Kling AI

we will not be liable or responsible for any loss or damage of any sort incurred as the result of any correspondence or dealing solely between you any third party.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
we aren't liable for...failure or delay to connect a call or text to 911 or any other emergency service

Excerpt from T-Mobile's Terms and Conditions

Provision details

Document information
Document
T-Mobile Terms and Conditions
Entity
T-Mobile
Date stated by the document
Sept. 1, 2026
As printed in T-Mobile’s text (version CA-V-004876), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-004876, captured July 14, 2026
Record ID
CA-P-038912
Document ID
CA-D-000341
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004876)
71be963db0a5c8bb035cd8e8c6df047894da8e2d886bc078b4a1ef033ece0707
Analysis generated
April 28, 2026 06:04 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-004876, captured July 14, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: T-Mobile
Document: T-Mobile Terms and Conditions
Record ID: CA-P-038912
Version: CA-V-004876
Captured: 2026-07-14 00:52:06 UTC
SHA-256: 71be963db0a5c8bb…
URL: https://conductatlas.com/platform/t-mobile/t-mobile-terms-and-conditions/provision/CA-P-038912/no-liability-for-911-connection-failures/
Accessed: Oct. 24, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does T-Mobile's No Liability for 911 Connection Failures clause do?

The clause states: “we aren't liable for...failure or delay to connect a call or text to 911 or any other emergency service”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.

Is ConductAtlas affiliated with T-Mobile?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by T-Mobile.