T-Mobile Terms and Conditions

This document sets the rules for your T-Mobile service: T-Mobile can change or end your service at any time but must give you at least 14 days' notice before making a change that materially harms you. Nearly all disputes must go through individual arbitration rather than a regular court, and you cannot join a class action against T-Mobile. Several strict deadlines apply — most importantly, you must dispute any bill in writing within 60 days or you may lose the right to challenge it.

T-Mobile's Terms and Conditions establish the substantive rights, obligations, and limitations governing the customer relationship. T-Mobile reserves broad discretionary authority to change, limit, suspend, or terminate Services or the Agreement at any time, subject to at least 14 days' advance notice before implementing any materially adverse change to Services, Products, or Rate Plan terms. Customers bear financial liability for charges incurred before reporting loss or theft and during service suspension, must provide written notice of billing disputes within 60 days of the disputed bill, and must request refunds of disputed PPU-related taxes or fees within the same 60-day window. All disputes are channeled into individual binding arbitration or small claims court, with a class-action waiver applicable in both arbitration and court proceedings, and a mutual jury-trial waiver for any court proceeding; customers may opt out of arbitration within 30 days of the applicable triggering date. Liability between the parties is capped at direct and actual damages under any theory of recovery, and customers must indemnify T-Mobile and its directors, officers, and employees against third-party claims arising from their use of Services, Products, or Devices or their breach of the Agreement.

Users face several concrete, time-sensitive obligations under this document. If you receive a bill you believe is incorrect, you must notify T-Mobile in writing within 60 days of first receiving that bill or charge; missing this deadline may eliminate your ability to dispute it. Similarly, if you dispute taxes or fees tied to PPU or assigned location, you must request a refund within 60 days of the bill date. If you prefer to resolve disputes in court rather than arbitration, you must affirmatively opt out within 30 days of the earlier of your purchase date or the other specified triggering date — otherwise you are bound by mandatory individual arbitration and waive the right to a jury trial in any court proceeding. You are also responsible for all charges incurred before you report a loss or theft to T-Mobile, and suspension of service does not eliminate charge liability. By providing contact information, you expressly consent to T-Mobile contacting you through any of those channels for any purpose, including billing and collection. The one concrete action available: opt out of arbitration in writing within the 30-day window if you wish to preserve court access.