Captured before automated identity checks (Oct 14, 2026): accurate as of its capture on Jul 14, 2026; our capture on Oct 17, 2026 found the same text, but its identity was not checked by them.
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge”
“Except as may be otherwise required by law, if you dispute your PPU or the location we assigned you, and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee within 60 days of the date of your bill”
“ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, REPRESENTATIVE, MASS, OR CONSOLIDATED ACTION”
“You expressly consent to be contacted by T-Mobile for any purpose, including billing and collection, at any mailing address, T-Mobile Apps, telephone number, email address, or any other electronic address...”
“You agree to defend, indemnify, and hold us and our directors, officers, and employees harmless from any claims arising out of use of the Services, Products, or Devices, breach of the Agreement...”
“Contact us immediately if your Device is lost or stolen because you may be responsible for additional Charges incurred over your Rate Plan before you notify us. You will remain responsible for all Charges incurred even if you suspend your Service.”
This document sets the rules for your T-Mobile service: T-Mobile can change or end your service at any time but must give you at least 14 days' notice before making a change that materially harms you. Nearly all disputes must go through individual arbitration rather than a regular court, and you cannot join a class action against T-Mobile. Several strict deadlines apply — most importantly, you must dispute any bill in writing within 60 days or you may lose the right to challenge it.
T-Mobile's Terms and Conditions establish the substantive rights, obligations, and limitations governing the customer relationship. T-Mobile reserves broad discretionary authority to change, limit, suspend, or terminate Services or the Agreement at any time, subject to at least 14 days' advance notice before implementing any materially adverse change to Services, Products, or Rate Plan terms. Customers bear financial liability for charges incurred before reporting loss or theft and during service suspension, must provide written notice of billing disputes within 60 days of the disputed bill, and must request refunds of disputed PPU-related taxes or fees within the same 60-day window. All disputes are channeled into individual binding arbitration or small claims court, with a class-action waiver applicable in both arbitration and court proceedings, and a mutual jury-trial waiver for any court proceeding; customers may opt out of arbitration within 30 days of the applicable triggering date. Liability between the parties is capped at direct and actual damages under any theory of recovery, and customers must indemnify T-Mobile and its directors, officers, and employees against third-party claims arising from their use of Services, Products, or Devices or their breach of the Agreement.
Users face several concrete, time-sensitive obligations under this document. If you receive a bill you believe is incorrect, you must notify T-Mobile in writing within 60 days of first receiving that bill or charge; missing this deadline may eliminate your ability to dispute it. Similarly, if you dispute taxes or fees tied to PPU or assigned location, you must request a refund within 60 days of the bill date. If you prefer to resolve disputes in court rather than arbitration, you must affirmatively opt out within 30 days of the earlier of your purchase date or the other specified triggering date — otherwise you are bound by mandatory individual arbitration and waive the right to a jury trial in any court proceeding. You are also responsible for all charges incurred before you report a loss or theft to T-Mobile, and suspension of service does not eliminate charge liability. By providing contact information, you expressly consent to T-Mobile contacting you through any of those channels for any purpose, including billing and collection. The one concrete action available: opt out of arbitration in writing within the 30-day window if you wish to preserve court access.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
1 important change detected
3 versions captured · Latest change detected by ConductAtlas: July 2026
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge”
“Except as may be otherwise required by law, if you dispute your PPU or the location we assigned you, and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee …”
“ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, REPRESENTATIVE, MASS, OR CONSOLIDATED ACTION”
“You expressly consent to be contacted by T-Mobile for any purpose, including billing and collection, at any mailing address, T-Mobile Apps, telephone number, email address, or any other electronic address...”
“You agree to defend, indemnify, and hold us and our directors, officers, and employees harmless from any claims arising out of use of the Services, Products, or Devices, breach of the Agreement...”
“Contact us immediately if your Device is lost or stolen because you may be responsible for additional Charges incurred over your Rate Plan before you notify us. You will remain responsible for all Charges incurred even if you suspend your …”
“If a claim proceeds in court rather than through arbitration, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.”
“To the extent permitted by law, you and we each agree to limit claims for damages, or other monetary relief against each other to direct and actual damages regardless of the theory of liability”
“YOU AND WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ALL CLAIMS AND DISPUTES BETWEEN YOU AND T-MOBILE WILL BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION OR IN SMALL CLAIMS COURT... THERE IS NO JUDGE OR JURY IN ARBITRATION...”
“Except as described below, we may change, limit, suspend, or terminate your Services or the Agreement at any time, including if you engage in any of the prohibited uses described in the Agreement...”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
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Cross-platform context
See how other platforms handle 60-Day Billing Dispute Notification Deadline and similar clauses.
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