“ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, REPRESENTATIVE, MASS, OR CONSOLIDATED ACTION”
This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This waiver prevents customers from pooling claims, which can make pursuing small-value disputes economically impractical.
The updated terms remove prior language stating that if a promotional rate plan customer qualifies for a price-related promotion, T-Mobile will not increase monthly recurring charges except per promotion terms. The revised language now states that price commitments do not extend to new technologies, features, or services unless expressly stated otherwise. This means promotional customers may face price increases for new services or technologies not explicitly covered by their original promotion. Additionally, T-Mobile expanded grounds for service termination to include theft and unlawful conduct, and restructured how account authorization and credentials are managed, requiring authentication of Authorized Users before access is granted.
View change record →Customers cannot join or initiate class, representative, mass, or consolidated actions against T-Mobile in any forum.
How other platforms handle this
if a court decides that any of the provisions in the Prohibition of Class and Representative Actions...is invalid or unenforceable because it would prevent the exercise of a non-waivable right to pursue public injunctive relief...
13.4 If any part of terms of this Section 12 is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire dispute resolution section ...
If, after exhaustion of all appeals, any of these prohibitions...are found to be unenforceable with respect to a particular claim or request for relief...then such a claim or request for relief will be decided by a court of competent jurisdiction...
"ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, REPRESENTATIVE, MASS, OR CONSOLIDATED ACTIONExcerpt from T-Mobile's Terms and Conditions
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561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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This waiver prevents customers from pooling claims, which can make pursuing small-value disputes economically impractical.
Customers cannot join or initiate class, representative, mass, or consolidated actions against T-Mobile in any forum.
ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.
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