“Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge”
This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Failing to notify T-Mobile in writing within 60 days may extinguish the customer's ability to dispute that bill or charge.
The updated terms remove prior language stating that if a promotional rate plan customer qualifies for a price-related promotion, T-Mobile will not increase monthly recurring charges except per promotion terms. The revised language now states that price commitments do not extend to new technologies, features, or services unless expressly stated otherwise. This means promotional customers may face price increases for new services or technologies not explicitly covered by their original promotion. Additionally, T-Mobile expanded grounds for service termination to include theft and unlawful conduct, and restructured how account authorization and credentials are managed, requiring authentication of Authorized Users before access is granted.
View change record →Customers must act within a strict 60-day written-notice deadline or risk losing the ability to dispute a charge.
How other platforms handle this
We will endeavor to ensure that, by default, we only collect and process your Data needed to provide you access to the Platform and our Services...This means that we will neither publish nor share your Data by default.
We use industry standard technical and organizational measures to secure the information we store.
We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use Payment Card Industry (PCI) standards to protect that information.
"Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or ChargeExcerpt from T-Mobile's Terms and Conditions
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
Failing to notify T-Mobile in writing within 60 days may extinguish the customer's ability to dispute that bill or charge.
Customers must act within a strict 60-day written-notice deadline or risk losing the ability to dispute a charge.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by T-Mobile.