“Except as may be otherwise required by law, if you dispute your PPU or the location we assigned you, and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee within 60 days of the date of your bill”
This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Customers who miss the 60-day deadline to request a refund of disputed taxes or fees related to PPU or assigned location lose the ability to recover those amounts.
The updated terms remove prior language stating that if a promotional rate plan customer qualifies for a price-related promotion, T-Mobile will not increase monthly recurring charges except per promotion terms. The revised language now states that price commitments do not extend to new technologies, features, or services unless expressly stated otherwise. This means promotional customers may face price increases for new services or technologies not explicitly covered by their original promotion. Additionally, T-Mobile expanded grounds for service termination to include theft and unlawful conduct, and restructured how account authorization and credentials are managed, requiring authentication of Authorized Users before access is granted.
View change record →Customers disputing PPU-related taxes or fees must submit a refund request within 60 days of the bill date or forfeit that claim.
How other platforms handle this
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"Except as may be otherwise required by law, if you dispute your PPU or the location we assigned you, and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee within 60 days of the date of your billExcerpt from T-Mobile's Terms and Conditions
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Customers who miss the 60-day deadline to request a refund of disputed taxes or fees related to PPU or assigned location lose the ability to recover those amounts.
Customers disputing PPU-related taxes or fees must submit a refund request within 60 days of the bill date or forfeit that claim.
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