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This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This mutual limitation bars recovery of consequential, punitive, or other non-direct damages in any dispute between the customer and T-Mobile under any legal theory.
The updated terms expand T-Mobile's authority to suspend or terminate service by explicitly including theft and unlawful conduct as grounds for suspension or service denial, beyond the previously stated prohibited uses. The agreement also clarifies that price commitments embedded in Rate Plans do not automatically extend to new technologies, features, or services unless expressly stated, meaning customers cannot assume their locked price applies if T-Mobile introduces new offerings. Additionally, the terms now state that reconnection or restoration of service after suspension may incur a fee. These changes modify the conditions under which service can be interrupted and the predictability of pricing as services evolve.
View change record →Customers cannot recover damages beyond direct and actual damages from T-Mobile, no matter what legal theory they assert.
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"you and we each agree to limit claims for damages, or other monetary relief against each other to direct and actual damages regardless of the theory of liabilityExcerpt from T-Mobile's Terms and Conditions
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
This mutual limitation bars recovery of consequential, punitive, or other non-direct damages in any dispute between the customer and T-Mobile under any legal theory.
Customers cannot recover damages beyond direct and actual damages from T-Mobile, no matter what legal theory they assert.
ConductAtlas has identified this type of provision across 292 platforms. See the full comparison.
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