When your agreement with Synthesia ends, your access stops immediately, and your data will be handled according to the Data Processing Agreement, which may mean deletion rather than return unless otherwise agreed.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Customers should understand their data retrieval options before termination, as the default outcome may be deletion of Customer Data once the agreement ends, potentially resulting in permanent loss of videos and content stored on the platform.
Interpretive note: The specific data deletion or return timeline is governed by the separately referenced Data Processing Agreement, which is not reproduced in the main terms, creating uncertainty about exact post-termination data handling timelines without reviewing the DPA.
Upon termination, customers lose immediate access to the platform and all content stored there, and should export all necessary assets before the agreement ends, as the DPA will govern whether data is returned or deleted.
How other platforms handle this
Consensys reserves the right to change, suspend, or discontinue any aspect of the Services at any time, including hours of operation or availability of the Service or any feature, without notice and without liability.
We may update these terms and conditions at any time by giving you 30 days' notice. If you do not agree to the changes, you can close your account before the changes take effect. If you do not close your account, we will take this to mean that you accept the changes.
Twilio reserves the right to modify the terms of this Agreement at any time. Twilio will provide at least 30 days' notice of changes that materially alter your rights or obligations. Your continued use of the Services after any modification constitutes your acceptance of the updated Agreement.
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"Upon termination or expiry of this Agreement for any reason: (i) your right to access and use the Services will immediately cease; (ii) you must immediately cease all use of the Services; (iii) Synthesia will delete or return all Customer Data in accordance with the Data Processing Agreement; and (iv) any provisions of this Agreement that by their nature should survive termination will remain in force.— Excerpt from Synthesia's Synthesia Terms of Service
REGULATORY LANDSCAPE: The post-termination data handling provision engages GDPR Article 28(3)(g), which requires processors to delete or return personal data at the controller's choice at the end of services. The DPA governs the specific deletion timelines and return mechanisms. UK GDPR imposes equivalent requirements. Customers with regulatory data retention obligations should confirm that the DPA's deletion timelines are compatible with those requirements. GOVERNANCE EXPOSURE: Medium. The immediate cessation of access upon termination, without a specified transition period, creates operational risk for enterprise customers who may need time to migrate content or workflows. Procurement teams should negotiate transition assistance and a defined data retrieval window as part of enterprise agreements. JURISDICTION FLAGS: GDPR and UK GDPR customers have specific rights to data return or deletion, which the DPA must address in compliance with Article 28. Customers in highly regulated industries (financial services, healthcare) may have mandatory data retention requirements that interact with Synthesia's deletion timelines. CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers should negotiate a minimum transition period post-termination during which data remains accessible for export, and should confirm the data return format and timeline in the DPA before signing. The survival clause means indemnification and governing law provisions remain enforceable after termination. COMPLIANCE CONSIDERATIONS: Customers should implement a data export procedure to be executed before or at termination, and should confirm with Synthesia the format in which Customer Data will be returned or the timeline for deletion confirmation. Legal teams should review survival provisions to identify ongoing obligations post-termination.
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Customers should understand their data retrieval options before termination, as the default outcome may be deletion of Customer Data once the agreement ends, potentially resulting in permanent loss of videos and content stored on the platform.
Upon termination, customers lose immediate access to the platform and all content stored there, and should export all necessary assets before the agreement ends, as the DPA will govern whether data is returned or deleted.
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