When your agreement with Synthesia ends, your access stops immediately, and your data will be handled according to the Data Processing Agreement, which may mean deletion rather than return unless otherwise agreed.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Customers should understand their data retrieval options before termination, as the default outcome may be deletion of Customer Data once the agreement ends, potentially resulting in permanent loss of videos and content stored on the platform.
Interpretive note: The specific data deletion or return timeline is governed by the separately referenced Data Processing Agreement, which is not reproduced in the main terms, creating uncertainty about exact post-termination data handling timelines without reviewing the DPA.
Upon termination, customers lose immediate access to the platform and all content stored there, and should export all necessary assets before the agreement ends, as the DPA will govern whether data is returned or deleted.
How other platforms handle this
You agree to (a) provide accurate, current, and complete information as may be prompted by the registration forms via the Site ("Registration Data")...
Use another user's account or share your account with another person;
Keep usernames and passwords secure and confidential, and protect them from misuse or being stolen.
"Upon termination or expiry of this Agreement for any reason: (i) your right to access and use the Services will immediately cease; (ii) you must immediately cease all use of the Services; (iii) Synthesia will delete or return all Customer Data in accordance with the Data Processing Agreement; and (iv) any provisions of this Agreement that by their nature should survive termination will remain in force.Excerpt from Synthesia's Terms of Service
REGULATORY LANDSCAPE: The post-termination data handling provision engages GDPR Article 28(3)(g), which requires processors to delete or return personal data at the controller's choice at the end of services.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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Customers should understand their data retrieval options before termination, as the default outcome may be deletion of Customer Data once the agreement ends, potentially resulting in permanent loss of videos and content stored on the platform.
Upon termination, customers lose immediate access to the platform and all content stored there, and should export all necessary assets before the agreement ends, as the DPA will govern whether data is returned or deleted.
ConductAtlas has identified this type of provision across 265 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.