Business customers must make their own employees and users follow Synthesia's rules, and must have written agreements with those users that are at least as strict as Synthesia's acceptable use policy.
Enterprise customers bear direct legal liability for any policy violations committed by their employees or sub-users on the Synthesia platform, requiring them to implement and enforce their own acceptable use controls and user agreements.
Cross-platform context
See how other platforms handle Acceptable Use Policy Flow-Down Obligation and similar clauses.
Compare across platforms →If any user in your organisation misuses the platform — even without your knowledge — your organisation bears full contractual responsibility and risks account suspension or termination.
REGULATORY FRAMEWORK: This flow-down obligation creates a supply chain compliance structure analogous to GDPR Article 28(4) (processor sub-processor obligations). It also engages employer liability principles under applicable employment law if employees misuse the platform. In the EU, the DSA creates direct obligations on business users regarding illegal content generated through their accounts.
Compliance intelligence locked
Regulatory citations, enforcement risk, and due diligence action items.
Watcher: regulatory citations. Professional: full compliance memo.