This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated Privacy Policy now explicitly discloses that Synthesia collects voice, video, image, and text inputs when users interact with the company's demo experiences, whereas the prior version only mentioned voice and text inputs. The policy also clarifies that Synthesia acts as a data controller of Other Information used to operate its platform and business. These changes formalize the scope of data collection and Synthesia's processing role, but do not appear to introduce new collection practices—rather, they expand the transparency of existing operations.
View change record →The updated policy now explicitly states that Synthesia collects voice and text inputs when users interact with demo experiences, and processes 'other information you choose to provide' for both service delivery and internal research to improve the platform and AI models. This clarifies what personal data is collected during demo and roleplay interactions and how it is used. Users can review Synthesia's full privacy policy to understand retention periods and any available controls over this data collection.
View change record →How other platforms handle this
You may be required to provide certain categories of Data to us under the following circumstances: (i) as required under any applicable laws or regulations; (ii) as required under any contract entered into between us...
This warranty will not apply if the error or non-conformance was caused by misuse of the Platform Services, modifications to the Platform Services by Customer or any third party, or third-party hardware, software, or services...
These Terms contain the entire agreement between you and OpenAI regarding the Services and, other than any Service-specific terms, supersedes any prior or contemporaneous agreements between you and OpenAI.
"In general, the Customer is the controller of Customer Data... In general, Synthesia is the processor of Customer Data and the controller of Other Information.Excerpt from Synthesia's Privacy Policy
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The clause states: “In general, the Customer is the controller of Customer Data... In general, Synthesia is the processor of Customer Data and the controller of Other Information.”
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