“After the relevant processing has been completed or where instructed by our Customer, we permanently destroy your Biometric Data, unless otherwise required by law or legal process to retain the data.”
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes permanent destruction as the default outcome for Biometric Data, with a carve-out only for legal obligations to retain.
The updated Privacy Policy now explicitly discloses that Synthesia collects voice, video, image, and text inputs when users interact with the company's demo experiences, whereas the prior version only mentioned voice and text inputs. The policy also clarifies that Synthesia acts as a data controller of Other Information used to operate its platform and business. These changes formalize the scope of data collection and Synthesia's processing role, but do not appear to introduce new collection practices—rather, they expand the transparency of existing operations.
View change record →The updated policy now explicitly states that Synthesia collects voice and text inputs when users interact with demo experiences, and processes 'other information you choose to provide' for both service delivery and internal research to improve the platform and AI models. This clarifies what personal data is collected during demo and roleplay interactions and how it is used. Users can review Synthesia's full privacy policy to understand retention periods and any available controls over this data collection.
View change record →Your Biometric Data will be permanently destroyed once processing ends or the Customer instructs deletion, except where law or legal process mandates retention.
How other platforms handle this
We will promptly destroy personal information at the end of the retention period, as described above. When we destroy personal information, we do so in a way that prevents that information from being restored or reconstructed.
We may continue to retain some information even after you delete your account if we are required to do so in order to comply with applicable laws.
we will delete your account data after three years of inactivity.
"After the relevant processing has been completed or where instructed by our Customer, we permanently destroy your Biometric Data, unless otherwise required by law or legal process to retain the data.Excerpt from Synthesia's Privacy Policy
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The clause establishes permanent destruction as the default outcome for Biometric Data, with a carve-out only for legal obligations to retain.
Your Biometric Data will be permanently destroyed once processing ends or the Customer instructs deletion, except where law or legal process mandates retention.
ConductAtlas has identified this type of provision across 268 platforms. See the full comparison.
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