Provision record
Synthesia · Synthesia Privacy Policy · View original document ↗

Customer Sample processed per Customer instructions

High severity High confidence Explicit document language Common · 279 of 352 platforms

Key Facts

In accordance with what does Synthesia process the Sample?
Synthesia processes the Sample in accordance with the Customer's instructions, including any applicable terms in the Agreement, and as required by applicable law.
Does Synthesia process the Sample in accordance with the Customer's instructions?
Synthesia processes the Sample in accordance with the Customer's instructions, including any applicable terms in the Agreement, and as required by applicable law.
Stay ahead of the changes
Track Synthesia and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF

This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause establishes that the Customer, not Synthesia, directs how the Sample is processed, making the Customer's instructions the primary constraint on Synthesia's processing.

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 3333 other provisions on other platforms.

Consumer impact (what this means for users)

How Synthesia processes your Sample is governed by whatever the Customer has instructed and by applicable law, not by Synthesia's independent discretion.

How other platforms handle this

Walmart Medium

any personal information that you provide through the Walmart Sites will be used by Walmart in accordance with Walmart's Privacy Policy

Microsoft Medium

We do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files, to target advertising to you.

MyFitnessPal Medium

We use your personal information to send you newsletters and other promotional communications, including information about MyFitnessPal's new offerings, features, offers, events, webinars, and other information.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Sample will be processed by Synthesia in accordance with Customer's instructions, including any applicable terms in the Agreement, and as required by applicable law.

Excerpt from Synthesia's Privacy Policy

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
ePrivacy Directive
European Union
EU AI Act - High Risk Provisions
EU
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Synthesia Privacy Policy
Entity
Synthesia
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-044028
Document ID
CA-D-00470
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c48a575e2d96eda30f9d795d55b7e461edba6b3a934c98d2b8aa22e3fc6ec27f
Analysis generated
July 9, 2026 08:42 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Synthesia
Document: Synthesia Privacy Policy
Record ID: CA-P-044028
Captured: 2026-07-09 08:42:29 UTC
SHA-256: c48a575e2d96eda3…
URL: https://conductatlas.com/platform/synthesia/synthesia-privacy-policy/provision/CA-P-044028/customer-sample-processed-per-customer-instructions/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Related Analysis

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Synthesia's Customer Sample processed per Customer instructions clause do?

The clause establishes that the Customer, not Synthesia, directs how the Sample is processed, making the Customer's instructions the primary constraint on Synthesia's processing.

How does this clause affect you?

How Synthesia processes your Sample is governed by whatever the Customer has instructed and by applicable law, not by Synthesia's independent discretion.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Synthesia?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.