What can I do about this clause?

{'method': 'EMAIL', 'recipient': 'privacy@synthesia.io', 'difficulty': 'EASY', 'action_type': 'DELETE_DATA', 'instructions': 'If you believe a child under 18 has created a Synthesia account, email privacy@synthesia.io with the account details and a request for immediate deletion of all associated personal data under COPPA or GDPR Art. 8.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'FTC enforces COPPA for online services accessible to children under 13, including inadequate age verification and data collection from minors.', 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Children's Data Prohibition clause as low severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Do other platforms have similar clauses?

Yes. ConductAtlas has identified similar Children's Data Prohibition clauses across approximately 4 other tracked platforms. You can compare how platforms differ on this clause type in the cross-platform comparison view.

Children's Data Prohibition — Synthesia

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What it is

Synthesia's platform is for adults only (18+) and they state they do not knowingly collect data from anyone under 18.

Consumer impact (what this means for users)

Synthesia states its service is not for users under 18; parents who believe a minor has created an account should contact privacy@synthesia.io immediately to request data deletion.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Delete Your Data

If you believe a child under 18 has created a Synthesia account, email privacy@synthesia.io with the account details and a request for immediate deletion of all associated personal data under COPPA or GDPR Art. 8.

Cross-platform context

See how other platforms handle Children's Data Prohibition and similar clauses.

Compare across platforms →

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Why it matters (compliance & risk perspective)

An 18+ age threshold is more restrictive than COPPA's 13-year threshold, indicating a deliberate policy choice; however, without verified age-gating mechanisms, this provision may be difficult to enforce and creates residual COPPA risk.

View original clause language

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: COPPA (15 U.S.C. §6501 et seq.) applies to online services directed to children under 13 and requires verifiable parental consent; GDPR Art. 8 sets the age of digital consent at 16 (or lower as set by member states, minimum 13); UK GDPR and ICO's Children's Code (Age Appropriate Design Code) impose heightened protections for users under 18. FTC enforces COPPA; ICO enforces the Children's Code. (2)

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Applicable agencies

FTC

FTC enforces COPPA for online services accessible to children under 13, including inadequate age verification and data collection from minors.
File a complaint →

Provision details

Document information

Document

Synthesia Privacy Policy

Entity

Synthesia

Document last updated

April 29, 2026

Tracking information

First tracked

April 30, 2026

Last verified

April 30, 2026

Record ID

CA-P-004289

Document ID

CA-D-00470

Evidence Provenance

Source URL

https://www.synthesia.io/privacy-policy

Wayback Machine

View archived versions →

SHA-256

7648d9071447f69ed848238281e6ab982ee2d650c8e20eb74c961b356314a183

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Synthesia | Document: Synthesia Privacy Policy | Record: CA-P-004289
Captured: 2026-04-30 07:49:32 UTC | SHA-256: 7648d9071447f69e…
URL: https://conductatlas.com/platform/synthesia/synthesia-privacy-policy/childrens-data-prohibition/
Accessed: May 2, 2026

Classification

Severity

Low

Children's Data Prohibition