Captured before automated identity checks (Oct 14, 2026): accurate as of its capture on Sep 11, 2026; our capture on Oct 17, 2026 found the same text, but its identity was not checked by them.
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“Access to and use of PlayStation Services is expressly conditioned upon acceptance of this Agreement.”
“All purchases from the PlayStation Store are final and non-refundable except as stated in this Agreement or the then-current PlayStation Store Cancellation Policy.”
“PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 14. IT AFFECTS HOW DISPUTES ARE RESOLVED BETWEEN YOU AND SIE...AND INFORMS YOU OF YOUR OPT-OUT RIGHTS.”
“YOU AND THE SONY ENTITY WITH WHICH YOU HAVE A DISPUTE AGREE THAT ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION...”
“If you have a Dispute with any Sony Entity or any of a Sony Entity’s officers, directors, employees and agents that cannot be resolved through negotiation within the time frame described in the "Notice of Dispute" clause below, you and the Sony Entity that you have a Dispute with agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this section, and not litigate any Dispute in court...”
“YOUR SOLE AND EXCLUSIVE RECOURSE IN THE EVENT OF ANY DISSATISFACTION WITH OR DAMAGE ARISING FROM PLAYSTATION OR ITS PRODUCTS OR SERVICES, OR IN CONNECTION WITH THIS AGREEMENT, AND OUR MAXIMUM LIABILITY UNDER THIS AGREEMENT OR WITH RESPECT TO YOUR USE OF OR ACCESS TO THE SERVICES IS LIMITED TO YOUR DIRECT DAMAGES, NOT TO EXCEED THE UNUSED FUNDS IN YOUR WALLET AS OF THE DATE OF TERMINATION.”
This document sets the rules for using PlayStation Services: you must accept the terms to use the platform, and all purchases from the PlayStation Store are generally non-refundable. If you have a dispute with Sony PlayStation, you must resolve it through individual arbitration rather than in court, and you cannot join a class action — though an opt-out right is described. Sony PlayStation also makes no guarantees that its services will work as expected, and its financial liability to you is capped at whatever unused funds are in your Wallet.
The PlayStation Terms of Service establishes the conditions under which Sony PlayStation grants access to PlayStation Services, requiring express acceptance as a prerequisite to use. The document conveys only a personal, non-commercial license for PlayStation Store purchases, makes those purchases final and non-refundable subject to a separately maintained Cancellation Policy, and disclaims all warranties as to quality, functionality, availability, and performance on an 'AS IS' and 'AS AVAILABLE' basis. Sony PlayStation caps its maximum liability to a user's direct damages not exceeding unused Wallet funds at termination, mandates individual-only binding arbitration with a class action waiver while providing an opt-out mechanism, and reserves the right to restrict, suspend, or terminate accounts with or without notice based on a reasonable belief of a violation. The document additionally requires users to agree that any third party may record, use, and distribute user information for any reason without restriction or compensation.
As an individual user, you give up the right to sue Sony PlayStation in court or participate in a class action, with any dispute handled through individual arbitration only — the document describes an opt-out right for this arbitration clause that you can exercise. All PlayStation Store purchases are final by default, and Sony PlayStation provides no warranty that services or content will function, be available, or meet any standard. If you are a parent or guardian who accepts the terms on behalf of a child, you personally accept all liability for that child's conduct on the platform. You also agree that any third party may record, use, and distribute your information for any reason without restriction or payment to you, and Sony PlayStation's total financial liability to you is limited to the unused funds in your Wallet at the time of termination.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“Access to and use of PlayStation Services is expressly conditioned upon acceptance of this Agreement.”
“All purchases from the PlayStation Store are final and non-refundable except as stated in this Agreement or the then-current PlayStation Store Cancellation Policy.”
“PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 14. IT AFFECTS HOW DISPUTES ARE RESOLVED BETWEEN YOU AND SIE...AND INFORMS YOU OF YOUR OPT-OUT RIGHTS.”
“YOU AND THE SONY ENTITY WITH WHICH YOU HAVE A DISPUTE AGREE THAT ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION...”
“If you have a Dispute with any Sony Entity or any of a Sony Entity’s officers, directors, employees and agents that cannot be resolved through negotiation within the time frame described in the "Notice of Dispute" clause below, you and …”
“YOUR SOLE AND EXCLUSIVE RECOURSE IN THE EVENT OF ANY DISSATISFACTION WITH OR DAMAGE ARISING FROM PLAYSTATION OR ITS PRODUCTS OR SERVICES, OR IN CONNECTION WITH THIS AGREEMENT, AND OUR MAXIMUM LIABILITY UNDER THIS AGREEMENT OR WITH RESPECT TO YOUR …”
“You must be an end user to purchase from PlayStation Store. Resellers, as determined by us in our sole discretion, are prohibited. When you order or purchase a product from PlayStation Store, you buy a personal license to use that …”
“No warranty is given about the quality, functionality, availability or performance of PlayStation, PlayStation Services, or any feature or Content offered on or through PlayStation or PlayStation Services. All services and content are provided "AS IS" and "AS AVAILABLE" with …”
“If you are accepting this Agreement on behalf of a child under 18 ("child"), you also (a) represent that you are the parent or legal guardian of the child; (b) affirm that you accept this Agreement...on behalf of your child; …”
“With or without notice, we may restrict, suspend or terminate your Account and PlayStation Device...if you violate this Agreement or we have a reasonable belief such a violation has or will occur...”
“If your subscription is ongoing and renews automatically, you will be charged the applicable subscription fee automatically at the frequency you chose at purchase until you cancel.”
“You agree that any third party may record, use, and distribute your information for any reason without any restrictions or compensation to you.”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
We have not recorded a change to this document since we began capturing it. Monitor includes alerts from a daily check, structured change summaries, and monitoring for up to 20 platforms.
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Cross-platform context
See how other platforms handle Acceptance Required to Access Services and similar clauses.
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