This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domiciled users must first engage in good faith negotiations with Segment for up to 30 days, and if unresolved, disputes proceed to binding arbitration administered by the Centro de Arbitraje de México (CAM) in Mexico City before a sole arbitrator, with both parties splitting arbitration costs. Additionally, the agreement now explicitly carves out Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), stating it does not apply to this commercial agreement. Mexico users also face a new obligation to comply with anti-money laundering and anti-corruption requirements under applicable Mexican law.
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will not (and will not permit any third parties to) access or use the Service in violation of any U.S. export embargo, prohibition or restriction;
Customer represents, warrants and covenants that (i) Customer is not named on any U.S. government list of persons or entities prohibited from receiving U.S. exports...(ii) Customer is not a national of, or a company registered in, any Prohibited Jurisdiction...
Customer is responsible for and hereby agrees to comply at its sole expense with all applicable United States export laws and regulations.
"You will immediately (i) discontinue your use of the Services if you become placed on any Restricted Party List by designation or ownership and (ii) remove your End Users' access to the Services if your End Users become placed on any Restricted Party List...Excerpt from Segment's Terms of Service
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The clause states: “You will immediately (i) discontinue your use of the Services if you become placed on any Restricted Party List by designation or ownership and (ii) remove your End Users' access to the Services if your End Users become placed on any Restricted Party List...”
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