Provision record
Segment · Segment Terms of Service · View original document ↗

Customer payment of all applicable taxes

High severity High confidence Explicit document language Common · 223 of 352 platforms

Key Facts · in the document’s own words

What taxes must the customer pay in connection with the agreement?
“You will pay all Taxes in connection with this Agreement, excluding any taxes based on Twilio's net income, property, or employees.”
Version CA-V-005009, captured July 17, 2026 · live source ↗
Our reading, not the document’s words
Segment requires the customer to pay all taxes in connection with the agreement, excluding taxes based on Twilio's net income, property, or employees.
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This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The customer bears the cost of all transaction-related taxes, meaning tax obligations are passed through to the customer rather than absorbed by Segment.

Consumer impact (what this means for users)

The reader is responsible for all taxes arising in connection with the agreement, with only Twilio's own income, property, and employment taxes excluded.

How other platforms handle this

Microsoft Medium

The price stated for the Services excludes all applicable taxes and currency exchange settlements, unless stated otherwise...You are solely responsible for paying such taxes or other charges.

Anthropic Medium

You agree that we may charge the Payment Method for any applicable fees listed on our Services and any applicable tax.

Grubhub Medium

Grubhub will charge, and you authorize Grubhub to charge, the payment method you specify at the time of purchase.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You will pay all Taxes in connection with this Agreement, excluding any taxes based on Twilio's net income, property, or employees.

Excerpt from Segment's Terms of Service

Applicable regulations

DMA
European Union

Provision details

Document information
Document
Segment Terms of Service
Entity
Segment
Date stated by the document
July 16, 2026
As printed in Segment’s text (version CA-V-005009), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-005009, captured July 17, 2026
Record ID
CA-P-058771
Document ID
CA-D-000699
Evidence Provenance
Source URL
https://segment.com/legal/terms/
Wayback Machine
View archived versions →
Extracted-text SHA-256 (version CA-V-005009)
0c6e02b7930bd4c7d915a7f117fa048c4fe676796bb597debcd18a029c645bb4
Analysis generated
July 9, 2026 05:52 UTC
Methodology
analyze_document-v2-grounded.3
Evidence
✓ Excerpt found verbatim in version CA-V-005009 (checked Oct. 5, 2026)
Citation Record
Entity: Segment
Document: Segment Terms of Service
Record ID: CA-P-058771
Version: CA-V-005009
Captured: 2026-07-17 01:15:58 UTC
SHA-256: 0c6e02b7930bd4c7…
URL: https://conductatlas.com/platform/segment/segment-terms-of-service/provision/CA-P-058771/customer-payment-of-all-applicable-taxes/
Accessed: Oct. 11, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories
Payment fees

Other risks in this policy

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Frequently Asked Questions

What does Segment's Customer payment of all applicable taxes clause do?

The customer bears the cost of all transaction-related taxes, meaning tax obligations are passed through to the customer rather than absorbed by Segment.

How does this clause affect you?

The reader is responsible for all taxes arising in connection with the agreement, with only Twilio's own income, property, and employment taxes excluded.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 223 platforms. See the full comparison.

Is ConductAtlas affiliated with Segment?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Segment.