“You will defend Twilio, its Affiliates, and each of their directors, officers, and employees...from and against any claim, demand, suit, or proceeding...arising out of: (a) your or your End Users' breach of Section 2.2 (Customer Responsibilities)...”
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The customer bears the financial and legal burden of defending Twilio whenever a third-party claim traces back to the customer's or end users' failure to meet their contractual responsibilities.
Interpretive note: The excerpt indicates there are additional bases for indemnification beyond subsection (a); those are noted in omitted_material but not stated in the canonical claim.
The reader is obligated to defend Twilio and related parties against claims caused by the reader's or end users' breach of the Customer Responsibilities obligations.
How other platforms handle this
Customer provides PlanetScale: (i) prompt written notice of the Infringement Claim to support@planetscale.com, (ii) exclusive control over the defense and settlement of the Infringement Claim
This Section 10(a) will not apply to the extent that the alleged infringement arises from: ... (iii) Customer Data; (iv) Third-Party Products; (v) AI Output; or (vi) AI Input.
You agree that the provisions of this Section 17 will survive any termination of your account, this Agreement, or your access to the Technology and/or Services.
"You will defend Twilio, its Affiliates, and each of their directors, officers, and employees...from and against any claim, demand, suit, or proceeding...arising out of: (a) your or your End Users' breach of Section 2.2 (Customer Responsibilities)...Excerpt from Segment's Terms of Service
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The customer bears the financial and legal burden of defending Twilio whenever a third-party claim traces back to the customer's or end users' failure to meet their contractual responsibilities.
The reader is obligated to defend Twilio and related parties against claims caused by the reader's or end users' breach of the Customer Responsibilities obligations.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
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